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Consumer Engagement Associate

1 month ago

القاهرة, Egypt Nestlé Full time

**Consumer Engagement Associate**

**POSITION SNAPSHOT**

Location: Egypt
Company: Nestlé

***

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

**A DAY IN THE LIFE **- Ensures Nestlé CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
- Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling.
- Resolve customer inquiries, comments, and complaints of consumers.
- Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
- Ensures proper notification and escalation of critical complaints and irate customers.
- Follows the changes in the messaging and the ways of working.
- Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.

**ARE YOU A FIT?**
- Bachelor’s degree in marketing, business studies, communications, journalism, media studies, psychology.
- Strong interpersonal skills, team-oriented attitude.
- Strong verbal and written communication skills in **English.**:

- Ability to multitask and prioritize.
- Interest in digital and social media industry, current online trends and marketing tactics
- Capacity to learn new skills and master new tools is a must.
- Attention to details.