Client Support Representative

3 weeks ago


مصر, Egypt Profolio Consulting Full time

**Are you looking for a job? Here's a GOLD opportunity for you**

**Profolio is hiring for a well-known company located in USA, handling a taxation US account here in Cairo at ElNozha, are searching for an enthusiastic “IT Specialist - Client Support US Account" to join their team**

**Job description**:

- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
- Introducing our four software to Sigma's new leads during the offseason.

**Working Hours and Days-off**:

- January: 11 hours per day (1 day off per week in the first half then no days off in the 2nd half of the month)
- February: 11 hours per day with one day off.
- March: 9 hours per day with one day off.
- April 8: hours per day with one day off
- May 6: hours per day with two days off.
- June, July, and August: 4 hours per day with two days off.
- Sept: 6 hours per day with two days off.
- October: 8 hours per day with two days off.
- Nov: 9 hours per day with two days off
- December: 10 hours per day with two days off.

**Job Requirements**
- Fluent in English is a MUST ( Native or Native-like ONLY )
- Collage Graduate
- Flexible with the working hours
- Good communication skills
- Transportation provided for girls after 12:00AM (Abbasya - Shoubra - Nozha - New Nozha - Masr ElGedida - Nasr City - Heliopolis).
- Salary: 9000K Net + 24,000K Net as a bonus after a year.

**Salary**: From E£9,000.00 per month

**Language**:

- English with native-like proficiency? (required)



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