Senior Machine Learning Engineer

4 months ago


القاهرة, Egypt ASWAT Full time

Job Title**: Senior Machine Learning Engineer**:

- Location**:Cairo, Egypt**

**About Us**:
**ZIWO** is an Omni-channel Cloud Contact Center Software (**CCAAS**) provider, offering straightforward solutions for companies to communicate with their clients via Phone, WhatsApp, SMS, and more.

We connect 145 countries globally, including the **GCC**, enabling users to instantly expand their reach into new geographies. Our software offers ready-made plugins with most CRMs and is integrable with any app, thanks to an open API architecture.

**Key Responsibilities**:

- Design AI systems
- Research and implement appropriate ML algorithms and tools
- Optimize and fine-tuning using test resultsCollaborate with engineering and product teams
- Keep abreast of developments in the field
- Train and retrain systems when necessary
- Run machine learning tests and experiments
- Work side by side with the Data Scientists to transform the prototypes into scalable systems

**Qualifications**:

- Bachelor’s or Master’s Degree in Computer Science, Data Science, Mathematics, or Engineering.
- 5+ years of experience in developing Data Science solutions, particularly in Natural Language Processing (NLP) and voice-related projects.
- Proficiency in Python, R, or C++ for programming and model development.
- Experience with large datasets, including both SQL and NoSQL databases.
- Expertise in cloud computing and infrastructure management, with a focus on CPU utilization and parallel processing.
- Skilled in implementing and optimizing machine learning models for NLP, classification, voice-to-text, diarization, LLMs, prompt engineering, and text-to-speech.
- Strong background in data engineering, including data scraping, cleansing, and orchestration.
- Fluent in English; proficiency in Arabic is a plus.

**Equal Opportunity Statement**:
We are proud to be an equal-opportunity workplace, hiring great people from a wide variety of backgrounds.



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