Sr. Content Reviewer with Dutch, Amazon Ads

3 days ago

Cairo, Egypt Souq.com for E-Commerce LLC Full time

Bachelor degree
- +1 year work experience in either Customer Service, Back Office, Content Reviewing, Content Moderating, or related positions
Familiarity with Excel
- Able to work in a diverse team

Job summary
Become a key member of a team dedicated to the quality of advertising that when done correctly, allows customers to discover new products they love and brands to find new customers too. Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a Kindle with ads customized for you. It's a win for our customers, a win for our advertisers and a win for Amazon.

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.

Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world leading products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.

Key responsibilities include:
1. Organic product Review
- Audit, review and bar raise quality of marketing content in German, English & Arabic languages
- Review relevance between search query and organic products based on Content Guidelines.
- Check the relevance with quality and accuracy in detail.
- Ability to work with data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues.
- Provide feedback and linguistic coaching to external vendors
- Identify and pursue quality improvement initiatives in collaboration with other internal teams
- Responsible for and manage language quality and maintenance of associated assets

2. Training & Coaching
- Coordinating training & mentoring sessions
- Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase.
- Develop training material for the team and lead training and development for the team.

3. Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team.
- Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
- Preparing weekly process reports & sending these out to the concerned people.
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily stand ups, updates and escalations.

This role includes rotational shift patterns (incl. morning, afternoon, nights, and weekends)
- Good awareness of Dutch culture and current affairs in order to identify items that are likely to be controversial to customers.
- Working knowledge of Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
- Web search skills and knowledge of Wikipedia.
- Good data evaluation and mining skills
- Familiar with internet search tools
- Familiarity with online retail (e-commerce)
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues

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