Senior Uc Change and Release Manager

2 weeks ago


مصر, Egypt Orange Business Services Full time

**About the role**:

- Manage Change/release activities on IPT infrastructure for designated Customers
- Perform Feasibility study and risk assessment of new Changes/release
- Initiate Change advisory board meetings to validate and approve Changes/release.
- Leads the Change Advisory Board to approve or reject significant change management projects & complex changes, ensure that risks, impacts and coordination are documented and understood by the CAB members.
- Coordinates between different teams involved in the change implementation
- Schedules change projects, and ensures availability of required resources (human, hardware, or software)
- Lead continual improvement plans for Enterprise Telephony Change Management
- Update LLD documents to reflect the changes implemented
- Compile all of the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.
- Maintain Dashboard and KPIs to track group’s performance.
- Monitor the completion and thoroughness of PIRs.
- Organize e-CABs as necessary to facilitate the review of emergency changes.
- Lead release activity and release road map representation with the customer.
- Also that role will be managing and participating in Transversal ESC voice cab as below:

- Implement the Change Management process and develop it within the ESC UC - (transversally across the different voice technologies)
- Be the process expert for certification (ISO 20K, ISO 27K, ISAE.)
- Organize training and guarantee process & tools awareness of impacted teams and write out working instructions

**About you**:
Skills and abilities:
- Good interpersonal and communication skills
- Good time management, and organizational skills
- Taking charge of complex projects and ensuring successful delivery in time
- Customer Oriented Attitude
- Team Spirit
- Proactive, self-motivated
- Problem Solving Skill
- The ability to combine in-depth technical knowledge with outstanding customer service skills
- Customer facing skills.
- Ability to interface with multiple internal teams
- Good Presentation skills.

**Experience**:

- 4-5 years on IP Telephony experience/ Data services
- Experience on IPT service implementation (multivendor knowledge is a plus)
- Experience with IP & Voice change management
- Cources
- ITIL V4
- Office 365 /Direct Routing enabling program
- Teams foundation
- audiocodes

**Additional information**:
Skills and abilities:
- Good interpersonal and communication skills
- Good time management, and organizational skills
- Taking charge of complex projects and ensuring successful delivery in time
- Customer Oriented Attitude
- Team Spirit
- Proactive, self-motivated
- Problem Solving Skill
- The ability to combine in-depth technical knowledge with outstanding customer service skills
- Customer facing skills.
- Ability to interface with multiple internal teams
- Good Presentation skills.

**Experience**:

- 4-5 years on IP Telephony experience/ Data services
- Experience on IPT service implementation (multivendor knowledge is a plus)
- Experience with IP & Voice change management
- Cources
- ITIL V4
- Office 365 /Direct Routing enabling program
- Teams foundation
- audiocodes

**Department**:
Global Delivery & Operations

**Contract**:
Regular



  • مصر, Egypt Orange Business Full time

    **About the role**: The Senior UC Project Manager is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include but not limited to Contact Center, Audio Conference, Business Talk, B2GasS, B2G MS (Direct Routing), Cisco Webex, BTOI, LVS,...


  • مصر, Egypt Plugin Talents Full time

    **About the job Senior Release Manager**: **Duties, Tasks and Responsibilities** - Shield the technology team from requests and interruptions, while managing external stakeholders and keeping everyone in the loop - Own the prioritization of the roadmap and backlog per release - Translate business requirements into technical requirements in all communication...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: Responsible for all release management activities across the IT department ensuring processes and automations are in place to ensure operations stability and no conflict between different releases. Accountable for all the agile release planning, assessment and prioritization across the IT domain. Defining the IT strategic direction for...


  • مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **Key responsibility**: - Compile and review all documentation related to plasma batch release. - Manage major and critical deviations related to all processes involved through in plasma supply Chain. - Timely release of batches in order to meet supply demands. - and on time closure of deviation investigations. - Identification of potential trends that may...


  • مصر, Egypt PepsiCo Full time

    Overview: The purpose of the Release Management Analyst role is to support the planning, coordination, and execution of software and hardware releases, ensuring a smooth deployment process with mínimal disruptions to the production environment. The primary objective is to assist in delivering high-quality releases within scheduled timelines, facilitating...


  • مصر, Egypt Save the Children Full time

    **TITLE: Climate changes and adaptation Senior Officer (CCASO)** **TEAM/PROGRAMME**:The Literate Village**Location**:Beni Suef**GRADE**:3**Contract Type**:FTC**Child Safeguarding**:Level 3: the role holder will have contact with children and/or young people - _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more...


  • مصر, Egypt Expleo Group Full time

    Overview: The role involves maintaining the structure of delivered configuration items, ensuring quality of deliveries by controlling accuracy and consistency of work products, including engineering documentation, tools, software, data preparation, and physical product components. It also involves identifying deliveries, controlling consistency of product...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The Vodafone Business portfolio clusters exist to drive profitable growth across a €12bn global Telecommunications & IT portfolio. The portfolio includes flagship products, which are central to the execution of Vodafone’s Enterprise strategy. A key success factor is ensuring that our portfolio strategy is effectively translated into...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: **Responsibilities**: - Coordinates day-to-day execution of the process - Identifying and implementing changes to the process - Communicating new and changed policies - Ensuring the standards and procedures are being followed - Identifying and implementing process improvement - Creating, analyzing and distributing process reports,...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Identify Operational new needs that could be followed& manage them - Define priorities and decide about global strategy for some projects. - Follow on a regular basis progress made on each project. - Identify issues related to monitoring tools & alarms efficiency - Update regularly dashboards with key dates and indicators. - Ensure...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard...

  • Digital Product Owner

    4 weeks ago


    مصر, Egypt Orange Business Services Full time

    **About the role**: - Represent the UC Build teams (PM, POCM, Implementation teams) needs and requirements throughout the product lifecycle. - Responsible for creating, prioritizing and maintaining product backlog, in addition to contributing in sprint planning, and logging user stories all through the product development cycle. - Responsible for product...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: - The Project/Programme Manager manages end-to-end projects (e.g. a system implementation) and has responsibility for the planning, coordination, and deployment of all releases into production within a particular domain. They identify, manage, and mitigate individual projects, programmes or cross-programme risks and issues in order to...

  • Senior Tester

    2 days ago


    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Senior Tester for one of our partners, a multinational bank. **Job Summary**: - A tester is responsible for conducting tests and ensuring quality before deployment **Responsibilities**: - Build the work needed to implement and test features from the product backlog (managed by the Journey/Platform...

  • Loan Origination

    1 month ago


    مصر, Egypt Plugin Talents Full time

    **About the job Loan Origination & Management Solutions Senior Specialist**: **Key Result Areas**: - Achieve a higher Customer satisfaction regarding Loan origination solution process - Manage system enhancements, changes, and new release implementation in order to fulfill the needed business requirements and technology trends. - Identify, analyze and...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: As an IT Technical Snr. Project Manager you will work within a portfolio team aligned to the business area (e.g. Connectivity, Unified Communications, Networks, Home Broadband. Regulatory, Finance, etc.), the business stakeholders and the relevant IT functions (architecture, Platform Engineering, Release and Testing etc:). You will plan and...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: - The Project Lead manages end-to-end projects (e.g. a system implementation) and has responsibility for the planning, coordination, and deployment of all releases into production within a particular domain. They identify, manage, and mitigate individual projects, programmes or cross-programme risks and issues in order to facilitate...


  • مصر, Egypt Orange Full time

    **About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...


  • مصر, Egypt Vodafone Full time

    **What you’ll do**: - The Project Lead manages end-to-end projects (e.g. a system implementation) and has responsibility for the planning, coordination, and deployment of all releases into production within a particular domain. They identify, manage, and mitigate individual projects, programmes or cross-programme risks and issues in order to facilitate...