Customer Service Agent

6 months ago


مصر, Egypt iSchool Full time

**Responsibilities**:

- Assist customers with onboarding, registration, and payment processes.
- Troubleshoot technical issues related to our online platform and software.
- Provide guidance to parents and teachers on student progress and program information.
- Collaborate closely with different teams, including Curriculum, Marketing, and Sales, to enhance customer service.
- Ensure accurate documentation and tracking of customer interactions, and escalate any issues to the appropriate teams.
- Identify opportunities to upsell program packages to potential customers.

**Requirements**:

- Minimum of 1+ years of experience in customer service or a related role.
- Excellent written and verbal communication skills in English.
- Proficiency in using customer service software and Microsoft Office.
- Strong problem-solving skills and attention to detail.
- Ability to thrive in a fast-paced and dynamic work environment.
- Passion for education and technology.

**Benefits**

Compatible Salary.

Incentives and Bonuses.

Medical Insurance.

Learning & Development Opportunities


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