Spa Therapist

5 months ago

مصر, Egypt Hilton Full time

Spa Therapist - Waldorf Astoria Cairo Heliopolis

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

**What will I be doing?**

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

- Provides efficient guest service from point of arrival to check out.
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
- Accurately explain spa treatment menu and packages to guests.
- Providing unforgettable spa experience to our guests by knowing the guest preferences and tailor service accordingly.
- Orient the guests through our Fitness facility, greets guests and provides personal guest service.
- Attending Hilton Trainings and monthly departmental meetings as required.
- To report any maintenance issues.
- Assist in all areas of the operations as requested.
- To be fully aware of current and future services offered by the hotel.
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.

**What are we looking for?**

A Spa Therapist serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to build rapport with guests in a multicultural environment and passionate about creating unforgettable guest experience.
- Previous demonstrated experience in a 5 stars hotel as a Spa Therapist preferably with a luxury hotel setup.
- Ability to read, write, speak and understand English language to effectively communicate with guests.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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