IT Network

Duties & Responsibilities:

- Troubleshooting and fault isolation on PC’s, 60%
- Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
- Provides full user PCs support to customs employees in site.20%

**III: Basic Qualification**:
A: Education:
(Bachelor degree in Computer Science or a related field
B: Experience:
Two years experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with mínimal supervision.
Ability to work and help non-technical desktop users..

**C: Skills**:
Languages:Arabic / English
Computer: windows, Microsoft office, PCs, printers, scanner
Other:
**D: Training Required**:
At leastA+, MCSE

Minimum time required in the job to fully performance the duties:
**Competencies**:
Communication Skills
Team skills
Ability to learn
Initiative
Customer focus

**Key Performance Indicators**:
Creative Problem Solving and Decision Making
Customer Service Excellence
Team Spirit
Interpersonal Communication
Work Ethics

**Basic Duties & Responsibilities**
A: (Title - Subject):
Troubleshooting and fault isolation on PC’s, 60%
Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
Provides full user PCs support to customs employees in site.20%
: Basic Qualification:
A: Education:
(Bachelor degree in Computer Science or a related field
B: Experience:
Two years experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with mínimal supervision.
Ability to work and help non-technical desktop users..

**C: Skills**:
Languages:Arabic / English
Computer: windows, Microsoft office, PCs, printers, scanner
Other:
**E: Minimum time required in the job to fully performance the duties**:
Competencies:
Communication Skills
Team skills
Ability to learn
Initiative
Customer focus

**Key Performance Indicators**:
Creative Problem Solving and Decision Making
Customer Service Excellence
Team Spirit
Interpersonal Communication
Work Ethics