IT Specialist

**IT specialist**

**Job Requirements and Minimum Qualifications**:
*

2+ years hands-on IT or Data Center with experience in UPS Installation.
- Experience in APC UPS installation and error diagnosis is a must.
- Strong Computer Skills and UPS experience with the Ability to Troubleshoot and Diagnose Problems.
- Familiarity with both Laptops and Servers and Software.
- Experience with Network Repairs and Analysis.
- Good Customer Service Skills.
- Ability to Communicate Effectively to help employees fix their issues.
- Good English skills.

**Main Tasks**
- Perform routine maintenance or standard repairs and diagnose to ( UPS ) specially APC UPS "is a must"
- Hardware Installation in the rack "Servers, Storage, UPS, Tape autoloader, switches"
- Rack and stack "Cable management, labeling"
- Perform servers firmware upgrade.

*Ability to open tickets with Vendors for any Hardware issues.
- Help other staff members on troubleshooting and diagnosing problems.
- Perform in-site and Remote Hands services for Customers including; Hardware Installation, Cable Management and Customer Equipment troubleshooting/reboots.
- Install and configure Printers and Scanners.
- Resolving network and Monitoring internet issues.
- Following up with users to ensure full resolution of issues.

*Good Knowledge in LAN and WAN Administration.
- Good Knowledge in Domain Network Administration, Users Permissions, Profiles, DHCP, and DNS