Operations Planner

7 months ago


مصر, Egypt Danone Full time

About the job
Danone MENA is looking for an **Operations Planner Manager** for its Specialized Nutrition Business in Egypt & Saudi based in **Cairo, Egypt**.

**About The Role**:
**1- Business Context**:

- Ensure all operations until stock is sellable (customs clearance, stock movements, transfers to branches,...).
- Ensuring high performance on Order Management Cycle, resulting in an increase in product availability and faster response time in managing effective logistics.
- Effectively engage with distributors on order management, inventory management,...
- Driving efficiencies in order management & contribution to improving customer service levels in terms of response time & product delivery.
- Cross-collaborate with internal and external stakeholders to drive efficient operations in line with market regulations ( Demand, Supply, CS, Regulatory, Commercial, Customs, Distributors...).
- Driving improvement in operations.
- Support Cluster DPM in ad hoc requests ( uploads, orders...).

**2- Key Accountabilities**:

- Ensures stock availability at all times in all locations through.
- Strong In-transit tracking and follow up.
- Fast customs clearance in line with the country's requirements with mitigation when faced with challenges.
- Strong collaboration with distributors to ensure expedited in-stock process and stock availability in all branches.
- Communicate to internal and external stakeholders operations updates with stock picture, operations tracker, improvement plan and results,.and any new development benefiting to or impacting the business.
- Customer orders management which incl. but not limited to receipt, review, process & archive.
- Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
- Follow up monthly on expected orders dispatch with supply planning.
- Always ensure the accuracy of the system (R3) with a monthly validation process to match with master file.
- Manage complaints product returns, damages and claims.
- Tracking of shipments, follow up of customs clearance up to delivery customer warehouse.
- Effectively communicate with internal & external stakeholders on orders status.
- Drive continuous improvements in operations process to deliver efficiencies.
- Deploy tools for tracking of shipment from supply points to destination country.
- Maintain records for assessing improvements in shipping & clearance lead times to improve time to market.
- Communicate updates on clearance on weekly basis with status & root cause analysis of shipment/clearance delays & actions/support needed.
- Support on stock checks/stock counts.
- Support the KSA and Egypt cluster DPM on operational tasks ( uploads, closing...).

**3- Key Performance Indicators**:

- Time to market.
- OTIF.
- OOS reduction.
- Order reconciliation accuracy.
- 100% accuracy in R3 & Master file.
- IT leadtime days.
- Demurrage costs reduction.
- Discipline in process execution.
- Order management with customers (back orders, reconciliations).
- Claim resolution within agreed SLA.

**4- Job Dimensions**:

- Business impact: The role has a direct impact on business results as its KPIs directly affect the set targets.
- Geographic scope of the job; Saudi and Egypt.
- Team management: not applicable.
- Functional management: will be required to contribute to international teams/projects.
- Main internal relations: The role involves a high level of interaction between internal stakeholders at the Middle East regional office and close collaboration with Supply Chain teams in Supply Points.
- Main external relations: Liaison with Distributors & 3rd party providers as required.

About you
To be successful in the role you should ideally have:
**Education & professional experience**:

- Bachelor Degree.
- 3 years experience in supply chain.
- Competency in the use of Microsoft Office, especially Excel and PowerPoint.
- English is a Must.

**Location**:
Cairo, Egypt.

**Languages required**:

- Fluent in English and Arabic.

**Functional Competencies**:

- Order to cycle management.
- Distributor Management.
- Advance excel proficiency.
- Supply chain flow (upstream to downstream).
- Logistics management.
- Value creation through cross-functional management.
- Connection on Full chain.

**Soft Skills**:

- Strong communication skills.
- Strong ownership & accountability.
- Clear understanding of full chain.
- Attention to details.
- Time management.
- Highly process / KPI driven.
- Strong interpersonal skills.
- Continuous improvement mindset.
- Team player.
- Able to absorb pressure.
- Strong analytical skills.
- Project Management.

**Mobility**:
**Values**:
About us
Danone is a world-leading food company operating in three business divisions: Fresh Dairy Products, Specialized Nutrition, and Waters.
Danone’s mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healt


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