Operation Assurance Manager

3 weeks ago

مصر, Egypt Ericsson Full time

**About this opportunity**

We are looking for Operation Assurance manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary customer concern point for critical incident, Broadcast Delivery Operations blocking issues, and performance reporting towards the customer.

**What you will do**
- Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfillment and Field Services, Content Preparation, and Content Delivery and Distribution ) towards the specific customer.
- Delivery performance Management. Based on the contractual SLA, establishes the WLA between the MSIP and the operations delivery units, and manage the operations activities delivery performance;
- Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports;
- Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary
- Coordinates & main operational interface towards the Service Delivery Units & Operator for Experience Management Center related to reactive and/or proactive Customer Experience Management
- Responsible for driving continuous service improvement in contractual SKPI for the Service Operations Center & PKPI for the Experience Management Center
- Ensure all the necessary changes are implemented to support the evolution of the Use Cases within the SOC or EMC with the Service Delivery Units, MSIP & Operator
- Initiate and coordinate the management bridge during critical (or optionally major) incidents, reporting the resolution status to the customer management organization.
- Responsible for coordinating the Incident Management status customer reporting meetings as part of the MS Governance Model;
- Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
- Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
- Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer non-acceptance.
- Secure maintenance support activities for field maintenance team are efficiently performed and are supported by the other delivery organizations and MSIP functions.
- Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary, and Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
- Continuously drive for efficiency, improvements automation and excellence in service delivery. Approve and support improvement plans that requires multi delivery units initiatives
- Ensure that Ericsson delivery of broadcast services aligns with customer SLA and Ericsson Performance expectations.
- Manage Broadcast Service delivery critical issues to ensure Broadcast delivery success
- Participate in governance meeting to ensure appropriate engagement and Manage customer late / incorrect delivery to ensure alignment with agreed delivery framework and minimize overhead / rework on delivery teams.
- Manage customer business priorities within Ericsson to ensure best outcomes are achieved.

**You will bring**
- Bachelor’s degree in Telecommunication
- 5 to 8 years of experience
- Accuracy - Ability to perform work accurately and thoroughly.
- Excellent knowledge of Mobile Network (2G/3G/LTE networks), Core network s, IMS and IP Networks
- Has knowledge of NMSs OSS-RC, Netnumen, U2K, U2020
- Has good knowledge in CCNA and CCNP
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Has good knowledge in data science and data analysis
- Has good knowledge in programming language with good automation background
- Has developed use cases on MS Power-BI
- Flexibility - to use SW tools and ability to adapt easily to changing conditions and work responsibilities.
- Communication - Ability to communicate effectively verbally and in writing.
- Confidentiality - Maintain team and work nature confidentiality.
- Follow all company regulations and policies.
- Customer Service Oriented - Friendly, cheerful, and helpful to network stakeholders.
- Multi-Task - Ability to handle more than one task at the same time.
- Positivity - Display a positive attitude and is a positive agent for change.
- Teamwork - Work as part of a team and collaborate wit

  • Operation Assurance Manager

    4 days ago

    مصر, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity** We are looking for Operation Assurance Manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the...

  • Operational Quality Assurance

    4 days ago

    مصر, Egypt Webhelp Full time

    Job Role / Function - **Quality Assurance** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **18 Feb 2023** - Job Description - Fluent German - Experience in Customer Support Operations and Quality Assurance - Strong Analytical Skills - Strong Communication Skills - Professional verbal and...

  • Operational Quality Assurance

    4 days ago

    مصر, Egypt Webhelp Full time

    Job Role / Function - **Quality Assurance** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **18 Feb 2023** - Job Description - Fluent Italian - Experience in Customer Support Operations and Quality Assurance - Strong Analytical Skills - Strong Communication Skills - Professional verbal and...

  • Operational Quality Assurance

    4 days ago

    مصر, Egypt Webhelp Full time

    Job Role / Function - **Quality Assurance** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **18 Feb 2023** - Job Description - Fluent English - Experience in Customer Support Operations and Quality Assurance - Strong Analytical Skills - Strong Communication Skills - Professional verbal and...

  • Quality Assurance Manager

    4 weeks ago

    مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

  • P&s Operations Assurance Manager

    4 days ago

    مصر, Egypt Vodafone Full time

    Role Purpose The purpose of this role is to assure the in-life service operations performance of Vodafone’s strategic Products and Partners. Taking inputs from sources such as Product & Partner assessments, Partner feedback, performance data and stakeholder engagement you will build a prioritised backlog of performance improvement opportunities and ensure...

  • Supervisor, Service Management Assurance

    5 days ago

    مصر, Egypt اورنچ مصر Full time

    About the job Supervisor, Service Management Assurance **Purpose of the job** Provide Architecture Solutions, implementing, administering & customizing Service management assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt. **Duties and responsibilities** - Develop technical solutions and...

  • Senior Supervisor, Revenue Assurance

    5 days ago

    مصر, Egypt اورنچ مصر Full time

    About the job Senior Supervisor, Revenue Assurance **Purpose of the job** Promoting the RA concepts and philosophy internally to ensure the long-term establishment of RA ideology within the corporate culture of Orange. **Duties and responsibilities** 1. Evaluate periodically the revenue assurance controls and assure their efficiency 2. Apply/ enhance...

  • Safety Assurance Engineer

    4 weeks ago

    مصر, Egypt Egis Full time

    **General information**: **Organisation **:Egis is an international player active in the consulting, construction engineering and mobility service sectors. We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development. With...

  • Pcs Operations Manager

    4 days ago

    مصر, Egypt Siemens Energy Full time

    Experienced Professional A Snapshot of Your Day: As the Platform Combustion Chamber (PCS) Operations Manager at Egypt Service Center, you will be managing the shop floor activities to ensure a smooth production of repair operations along and between the different repair departments. The position supports the customer service function by planning repair...

  • Senior Quality Assurance Engineer

    7 days ago

    مصر, Egypt Curenta Full time

    We are looking for a Quality Assurance Engineer to develop and execute exploratory and automated tests to ensure product quality. Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the...

  • Operations Manager

    6 days ago

    مصر, Egypt Cisco Systems Full time

    As Operations Manager, you are a Sales and Partner primary engagement contact delivering key Operations Services related to the Field, Customer or Partner. Your main responsibilities are to provide operational expertise and be accountable for execution around performance management, enablement, readiness, and advocacy in areas that can save time and effort...

  • Inventory Control and Quality Assurance Area Manager

    7 days ago

    مصر, Egypt Souq.com for E-Commerce LLC Full time

    Bachelor’s Degree from an accredited university or equivalent qualification - Previous experience in inventory placement and optimisation - Fluent user of the entire MS Office suite, especially Excel; MS Access experience is a plus - Excellent verbal and written communications skills in the local language and in English Do you aim to have a dynamic impact...

  • Quality Assurance

    2 days ago

    مصر, Egypt xpendless Full time

    Farhan RashadShadi Hudaifa (Xpendless) please review the modified version **Job Title: Quality Assurance (QA) Specialist** **Location**: Remote **Company**: Xpendless **About Us**: Xpendless is a pioneering fintech solution based in Qatar, empowering businesses of all sizes with seamless expense management and prepaid cards. As the first and only...

  • Quality Assurance Specialist

    21 hours ago

    مصر, Egypt Mrsool | مرسول Full time

    **About the role?** Responsible to develop and implement quality assurance policies, conduct tests and inspections, identify production, process, or product issues, and present solutions. **What will you do?** - Outline quality assurance policies and procedures - Interpret and comply with quality assurance standards - Ensure that quality assurance...

  • Head of Quality Assurance

    3 weeks ago

    مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

  • Railway Safety Assurance Engineer

    2 hours ago

    مصر, Egypt ALSTOM Full time

    Req ID:454385 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Quality Assurance Analyst

    6 days ago

    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Quality Assurance Director

    5 days ago

    مصر, Egypt EWI Recruitment Full time

    A well-known tier one major Construction contractor is looking for a Cooperate Quality Assurance Quality Control Director to be based in Cairo Egypt and directly report into the CEO. The Cooperate Quality Assurance Quality Control Director oversee the overall Quality Policy and take off responsibility regarding the Quality Strategy to take all decisions...

  • Operations Manager, Burullus

    3 days ago

    مصر, Egypt Siemens Energy Full time

    Mid-level Professional **A Snapshot of Your Day**: Responsible for providing high standard plant operationservice to the client according to O&M agreement on a 4.8 GW gas firedcombined cycle power plant in Egypt with Siemens Energy state-of-the-art power generationtechnology, which provides over 10% power generation capacity to the nationalgrid or to more...