Cs Advisor
2 weeks ago
Job Role / Function
- **Customer Service**
- Vacancies
- **100**
- Years of Experience
- **Unspecified**
- Career Level
- **Entry Level**
- Gender
- **Unspecified**
- Expiry date
- **18 Mar 2023**
- Job Description
- Handle inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Coordinate office activities and operations to ensure efficiency and compliance with company policies/procedures
- Create and update folders and databases with personal, financial, and other data
- Process and manage customer accounts
- Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded
- Contribute to our Client's brand image and improvement of services
- Job Requirements
- Fluency in English is a must
- Graduates only
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
