First Line Support Engineer

We are hiring team leaders who **KNOW** the way, **GO** the way and **SHOW** the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative.This role requires a...

Jamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...

We are hiring team leaders who **KNOW** the way, **GO** the way and **SHOW **the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative. This role requires a...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

First International Contracting Company is #hiringimmediately a Site Engineer **Responsibilities**: 1.Carries out technical supervision of ongoing Finishing work at all stages. 2.Coordinates with different contractors to maintain and improve quality of work 3.Coordinates between the clients and different workshops. 4.Ensures that all projects are...

**Job Responsibility**: - Run the production environment by monitoring availability and taking a holistic view of system health. - Measure and optimize system performance. - Experience in Java, Spring, Java script and NodeJs. - Support first line team by understand their requirement and create required tools. - Fix support cases within agree SLA and...

**Job Information**: Number of Positions **1** *** Business Line **AGM Holding** *** Function **Administration** *** City **Cairo** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Design maintenance procedures and strategies for the machinery on which the organization is working. - Identify faults and...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

Our global delivery center is a diverse team, and we are looking for IT engineers and IT enthusiasts to manage our technical support operations and provide first line support with high-quality standard to our Global Clients. Hybrid flexible work models applied on shift rotation on a 24/7 basis. **Responsibilities** - Manage Intelligent Service Center...

**Responsibilities**: **Band: H1** - Providing Vodafone Egypt home compound customers with all required information related to the products and services to delight them with superior customer support. - Providing 2nd line technical support to triple play services. - Acting as a focal point to all Gated community and FTTH customers with all stakeholders...

**About the role**: Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all...

**About the role**: Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all...

**Description**: **Role purpose**: - To ensure work flow accuracy of the Trouble tickets flow, severity, updates, SLA’s and personal interfering when necessary to maintain customers’ satisfaction, NPS and fast resolution. - To act as a first level of escalation for all local and international customer’s open issues and as SPOC for the SDSL NOC team in...

Career Level: **Entry Level** - Employment Type: **Full time** - Function: **Management Information Systems** The job holder is responsible for supporting and maintaining internal computer systems, desktops, laptops, servers, and peripherals. Works closely with different levels of the Technical Support and Engineering teams, with excellent online...

**About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

Jamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...

**Role Purpose**: Lead the first line/SOC team responsible for the first line monitoring and SRs resolution for all IT and digital systems. **Key Accountabilities & Decision Ownership**: - E2E service monitoring - IT SRs handling - First support in global issues - Participate in migration projects - Improve service availability - Fixing, troubleshooting...

Jamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...

**What you will do..**: **Role purpose**: Operations and support as 3rd line to the customer IT system. **Key accountabilities and decision ownership**: - Timely response and support n resolution of customer escalated cases. - Identifying root cause and handling incidents at the problem management level. - Update current software systems, patching and...