Export and Specialty Coordinator

**Your Job**

**The work location will be 10th of ramandan city, Sharqia Egypt working Monday to Friday. We offer remote working option on Friday.**

**Our Team**

At Guardian Glass, we are committed to fostering a culture of continuous learning and professional development. As an Export and Specialty Coordinator, you will have access to various opportunities for career growth, including:

- Training Programs: Participate in comprehensive training programs to enhance your skills and knowledge in sales operations and customer service.
- Mentorship: Benefit from mentorship opportunities with experienced professionals who will guide and support your career progression.
- Career Advancement: Explore potential career paths within the company, including roles in sales management, customer relations, and operational leadership.
- Professional Development: Attend workshops, seminars, and industry events to stay current with the latest trends and best practices in sales and manufacturing.

**What You Will Do**
- Order Processing: Manage and process sales orders from initial receipt to final delivery, ensuring accuracy and timeliness.
- Customer Support: Provide exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Sales Coordination: Collaborate with the sales team to ensure alignment on goals, strategies, and customer needs.
- Data Management: Maintain accurate and up-to-date records of sales activities, customer interactions, and inventory levels.
- Reporting: Generate and analyze sales reports to provide insights and recommendations for process improvements.
- Communication: Serve as the communication hub between the sales team, production, logistics, and other departments to ensure smooth operations.
- Inventory Management: Monitor inventory levels and coordinate with the production team to ensure product availability.
- Internal Supply Chain Management: Oversee and manage the internal supply chain to ensure efficient and effective delivery of products.

**Who You Are (Basic Qualifications)**
- Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers, colleagues, and stakeholders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and demands.
- Organizational Skills: Strong organizational and multitasking abilities to manage multiple tasks and deadlines efficiently.
- Detail-Oriented: High level of accuracy and attention to detail in order processing, documentation, and data management.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- Problem-Solving: Strong problem-solving skills to address and resolve customer issues and operational challenges.
- Team Player: Collaborative mindset with the ability to work effectively within a team and support colleagues as needed.
- Experience: Previous experience in an inside sales or sales support role, preferably in the manufacturing industry, is an asset.
- Export Experience: Previous experience in the export process from Europe is preferable.

**What Will Put You Ahead**
- Passion to work in sales, customer service and working in a collaborative team

**Who We Are**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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