Contact Center Expert
3 weeks ago
Engineering team resemble one of the highest technical authority inside ESC.
- Handling Contact Center design and represent the reference technical point of both the Build/RUN teams.
- Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support.
- Enable service creation / new offers : Tenant Management O365, Contact365 (WorkStreamPeople).
- Enrich the value proposition of existing services : Direct Routing, Operator Connect
- Technical Expertise : consulting for customer deployement.
- Working as Technical stream leader for the TTM and Nursery Projects. handling of the Technical Product development with the Vendor.
**about you**:
- BSC in Engineering or IT or Telecommunication field.
- Contact-Center Engineer profile.
- Scripting and Java-Script experience/knowledge.
- Total at least 5 years’ experience in IT field.
- Microsoft TEAMS/Microsoft Azure (SharePoint online) certified.
- End-to-End solution expert (Validation, implementation, design).
- Team player, Commitment, extra-mile attitude, working under stress. Fluent in English, French is a plus
**additional information**:
**contract**:
Regular
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