Security Engineer

5 hours ago


مصر, Egypt CyShield Full time

Job Description:

- Troubleshooting and resolving high complexity customer change requests and or incidents.
- Provide next level technical support for Level 1 security engineers.
- form service changes by assessing risk and implementing requests reported within the agreed Change Management process.
- Resolve service incidents by performing root cause analysis, designing required action plan and post-incident checks.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
- Manage customer (internal and external) calls and provide them with regular updates as per each of the service support process.
- Perform SIPs actions managed by senior engineers and update the action plan of the SIP.
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
- Document all troubleshooting and case management actions via the ticketing system.
- Conform to existing operational service processes, technical procedures, guidelines, and best practices (Change, Incident, Release Management)
- Conform to corporate security policies and code of ethics.

Functional Skills:

- Solid Knowledge of networking concepts and protocols (TCP/IP, protocols, routing, switching)
- Good knowledge on network security technologies such as Firewalls (FortiGate, Palo Alto etc.), Proxies, Antivirus, Load balancers, IDS/IPS, WAF.
- Knowledge of Windows and Linux operating systems.
- Good understanding of the change management process.

Good understanding of incident management process.

Job Qualifications:

- B.Sc. of computer, communication or electronics
- MIS Certification in network or security (ex. CCNA, Fortigate, PaloAlto..)

**Experience**:

- At least 3 years proven work experience, with min 2 years in IT/Network security



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