Digital Customer Engagement Manager

2 weeks ago


القاهرة, Egypt SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Summary & Role Information**:
The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.

**The Role**:

- Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.
- Support tickets handling, bridging customer queries and requirements from technical operations team.
- Ensures periodic service reviews to track the service quality across a range of customers.
- Orchestrates the overall service delivery according to agreed SLAs and KPIs.
- Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
- Supports de-escalations of critical customer situations & reviews SLA service credit cases.
- Contributes to customer Go-Lives, Release Upgrade and maintenance activities.
- Executes and supports problem management and continuous improvement.
- Supports customer satisfaction surveys & commercial change requests.
- Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.

**Role Requirements**:

- Work in European time-zone.
- Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).
- Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
- Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria
- Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
- Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.
- Experienced in working with cross-cultural and cross-functional teams or individuals

**SAP Enterprise Cloud Services (ECS)**

The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.

**#SAPECSCareers**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 407998 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locatio



  • القاهرة, Egypt SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • القاهرة, Egypt SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • القاهرة, Egypt BLACKSTONE MACHINERY TRADING LLC Full time

    Job Summary: Key Responsibilities: Digital Strategy and Planning: Develop and implement a comprehensive digital marketing strategy aligned with the overall business goals, focusing on brand awareness, lead generation, and customer acquisition. Analyze market trends, customer behaviors, and competitor activities in the diesel generator industry to adjust...


  • القاهرة, Egypt Pfizer Full time

    Job Summary: The TA Engagement Manager is responsible for building, managing and delivering on all the marketing strategies and promotional activities for assigned Geography and/or Therapy Area. This role involves a combination of medical knowledge, sales skills, and customer relationship management. As well as ensuring that the resources are made available...


  • القاهرة, Egypt Pfizer Full time

    Oncology THERAPY AREA ENGAGEMENT MANAGER Job Summary: The TA Engagement Manager is responsible for building, managing and delivering on all the marketing strategies and promotional activities for assigned therapy Area. This role involves a combination of medical knowledge, sales skills, and customer relationship management. As well as ensuring that the...

  • Employee Engagement

    2 weeks ago


    القاهرة, Egypt Advansys Full time

    **Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...

  • Digital Marketer

    2 weeks ago


    القاهرة, Egypt Burhan Technology Computer Co. W.L.L. Full time

    Job Title: Digital Marketer **Job Type**: Remote **Key Responsibilities**: - Monitor and analyze performance metrics to optimize campaigns and improve ROI. - Conduct market research to identify trends and customer needs. - Collaborate with content creators to produce engaging and relevant content. - Manage and grow social media presence across...


  • القاهرة, Egypt Uqudo Full time

    **Title**: Technical Customer Success Manager - Identity Verification Solutions **Function**: Commercial **Location**: Egypt **Job Type**: Permanent/Full-time **Company Overview** In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to...


  • القاهرة, Egypt FlairsTech Full time

    Cairo - 3-5 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** As a Digital Media Strategist, you will create and manage multi-channel social media strategies that align with customer business goals to achieve impactful results. Working within our dynamic Professional Services team,...


  • القاهرة, Egypt Arabic Studies Academy Full time

    Arabic Studies Academy Program is an educational program for teaching Arabic as a foreign language and seeks a skilled Digital Marketing Specialist to join our creative and supportive team. If you are passionate about digital marketing and have at least 2-3 years of hands-on experience, we love to hear from you! ** Responsibilities**: 1. Manage the...


  • القاهرة, Egypt Greenpeace MENA Full time

    Job Title: Digital Fundraising Strategist Organization: Greenpeace MENA Department: GP MENA Fundraising Division Reports to: Fundraising Director Location: The job is based in the MENA region The job holder is responsible for supporting the Fundraising Director in developing and implementing innovative digital fundraising strategies to optimize donor...


  • القاهرة, Egypt ACCESS Health International Full time

    Closing on: Mar 20, 2025 **POSITION VACANT**:Digital Health Consultant **ORGANIZATION BACKGROUND**: **ACCESS Health International** is a non-profit, think tank, and advisory group, aiming to improve access to high quality and affordable healthcare for all people. **ACCESS Health** advises national and regional governments and the private sector on...

  • Digital Marketing

    3 weeks ago


    القاهرة, Egypt The Infinity Group Full time

    The role is currently working from home. Key Responsibilities: - Develop marketing strategies that align with the organisation's business goals - Measure and report on the performance of digital marketing campaigns, and assess against goals (ROI and KPIs) - Conduct market research and analyse trends to identify new opportunities and improve campaign...


  • القاهرة, Egypt Greenpeace MENA Full time

    Job Title: Digital Marketing Strategist Organization: Greenpeace MENA Department: GP MENA Engagement Reports to: Engagement Director Location: The job is based in the MENA region The overall purpose of this role is to develop and implement the strategic direction of Greenpeace MENA’s digital marketing efforts. This involves setting long-term goals,...


  • القاهرة, Egypt Exido Global Solutions Full time

    **About**: Flairstech is an international software and IT services organization with over 1200 employees and 5 branches in Cairo, Alex, Gouna, Poland, and Canada. **Roles & Responsibilities**: As a Digital Media Strategist, you will create and manage multi-channel social media strategies that align with customer business goals to achieve impactful results....


  • القاهرة, Egypt Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...


  • القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full time

    Egypt (Cairo) - Information Technology - On-site - Experienced Professionals **ABOUT YOUR NEW JOB** The role’s mission is to focus on Digital Transformation topics within the respective value stream: Consumer/Customer Centricity, Employee Experience and Operational Productivity. Transformation means driving value, adoption and owning outcomes. The role...

  • Digital Marketer

    2 weeks ago


    القاهرة, Egypt AMK Full time

    **Key Responsibilities**: - Develop and execute creative marketing campaigns that drive brand visibility and customer acquisition. - Use growth hacking techniques to identify scalable marketing channels and opportunities. - Leverage data analytics, A/B testing, and performance metrics to optimize marketing strategies. - Generate innovative ideas to improve...


  • القاهرة, Egypt DotIT Full time

    **Job Information**: Date Opened **10/05/2024*** Job Type **Full time*** Industry **Marketing*** Work Experience **4-5 years*** City **Cairo*** State/Province **AI Qahirah*** Country **Egypt*** Zip/Postal Code **11311*** **About Us**: Dot IT is a leading full-service digital marketing agency founded in 2003. We offer branding, graphic design,...


  • القاهرة, Egypt Blue Ocean Full time

    _ - Develop E-marketing strategies that align with the brand identity. - Analyze campaign performance and provide detailed reports of results. - **Duties and Responsibilities**:_ - Plan and execute all digital marketing campaigns, including affiliate marketing and paid ads. - Design engaging and appropriate content for digital marketing campaigns. -...