Telesales Supervisor

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

**Job Summary**:
The Telesales Supervisor will be responsible for the training of the Telesales Agents, as well as maintaining great customer relationships.

**Responsibilities**:

- Perform training, coaching, and leading Telesales agents and as they provide support for retailers.
- Meeting with sales managers to discuss telesales strategies.
- Maintaining great customer relationships.
- Handling escalated customer complaints.
- Consistently evaluate the performance of telesales agents, ensure discipline and corrective actions where necessary
- Driving achievement of service and sales targets, SLA's and KPIs
- Submit regular reports to management and seek new ideas and strategies to improve performance

**Requirements**:

- 4+ years of experience working as a telesales supervisor.
- Strong managerial and sales skills.
- Ability to multitask.
- Good verbal and written communication skills.
- Ability to work well under pressure.
- Ability to write and present reports.
- Strong organizational skills**.