Key Account Senior Specialist
3 weeks ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
**Description**
- Responsible for managing and developing assigned accounts and the complex external and internal relationships necessary to do so.
- This position is pivotal to the growth of the account & requires significant interaction with senior management, product owners & relevant overseas counterpart when applicable.
- Responsible for Managing customer relations.
**Task, Responsibilities and Deliverables**
- Understanding the opportunities, the account presents and preparing annual planning for growth of business with the account, growth of the account and delivery of financial metrics (revenue, volume, GP & DSO / AR where relevant) in line with agreed budget and development targets.
- Gathering information to provide a clear orientation of the customer's potential.
- Identification, detailing and evaluation of business opportunities.
- Understanding where specific capabilities need to be developed in order to meet customer expectations, and identifying those needs to local, regional or global management.
- Serve as the focal point of contact for the customer, and develop & maintain strategic multi-level relationships with those responsible for the various logistics functions of the customer, be the internal consultant and coordinator for all aspects of business relationship & development.
- Internal communication to key Schenker management to ensure clarity and alignment of all resources and operations, establish business Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required & work on actions to be delivered & areas of improvement where applicable.
- Follow up with the customs clearance team regarding the customers’ shipments updates.
- Update the customer’s shipment report and take the required actions.
- Maintains updated SOP for the overall business & communicates it to relevant teams, monitors cost versus selling to ensure a profitable business with an acceptable GP margin.
- Conducts regular business reviews with customers.
- Responsible for the customer reporting tool.
- Maintains CRM Reporting tool (Sales Cloud) on regular basis.
- Alignment with organizational units responsible for products and their defined strategies and objectives such as Air, CL / SCM, Land and Ocean.
- Vertical Market planning where key account management is organized in vertical markets.
- Bachelor’s Degree
- Languages: English
- Mobility: at sites
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