Norf Specialist

**Votre rôle**:

- Managing and scheduling customer changes that is related to Network optimization projects
- Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
- Configuration preparation (Layer2 and Layer 3)
- Point of contacts for queries and escalations concerning change management
- Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
- In depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits, SITA legacy protocols & links etc.
- Well organized with the ability to work under pressure with mínimal supervision
- Document all troubleshooting and a change management actions via the electronic case management system(MSA).
- Support field services technical Engineer for all scheduled change activities for CPE and node.
- SPOC for all technical matters related to Orange node and for customers projects on each change request.
- Coordinating with PTTs for troubleshooting the operational issues of link.
- Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
- End-to-end ownership of all orders directly received from Access optimization teams.
- Generate Change Guideline for implementation
- Create/manage change requests in change management Tools

**Votre profil**:
We are seeking a highly skilled and motivated Network Optimization Engineer to join our dynamic team in the telecommunications industry.
As a Network Optimization Engineer, you will play a crucial role in managing and scheduling customer changes related to network optimization projects.
Your expertise in network configuration, troubleshooting, and customer support will ensure the successful implementation of network change management and customer satisfaction.
We are seeking a highly skilled and motivated Network Optimization Engineer to join our dynamic team in the telecommunications industry.
As a Network Optimization Engineer, you will play a crucial role in managing and scheduling customer changes related to network optimization projects.
Your expertise in network configuration, troubleshooting, and customer support will ensure the successful implementation of network change management and customer satisfaction.

**Requirements**:
Degree or equivalent in computer science, telecommunications, or a related discipline from high reputed university.
At least 3 years of experience in the telecommunication industry,
Fluent in both spoken and written English
Second language (French - German ) is a plus
Excellent time management and organizational skills
Customer-oriented mindset with excellent communication and interpersonal skills
Agile and growth mindset
Eager to learn and explore new technologies and fields.
Committed, Passionate and quick learner.
Scripting and automation skills is preferred.

Mandatory and Preferred Certificates:
Cisco CCNA Certification is a must (mandatory)
Cisco CCNP Certification is a plus
Associate or Professional Juniper certification is a plus
SDWAN certification is a plus.
If you are a highly motivated individual with a passion for network change management and a desire to work in a dynamic and challenging environment,
we would love to hear from you. Join our team and contribute to the success of our network optimization projects while ensuring customer satisfaction.

**Le plus de l'offre**:
The Job isTechnical Manager for Internal projects

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI