IT Support

3 weeks ago

Cairo, Egypt Heineken Full time

Build/configure new desktops and laptops based on a preset schedule.
- Set-up software standard images.
- Use Heineken IT Service Management process and tools.
- Repair Hardware; main focus computers and printers.
- Deal with SCCM Server, AD, AAD and Domain controller.
- Responsible for IT Projects such as ( Data line, Drinkies Security Cameras. etc.)
- Proactive visits to ABC remote sites for IT Maintenance
- Negotiate with external Supplier
- Deal with Ticketing System such as ServiceNow Portal.

**Knowledge and Experience**:

- 0-2 years’ experience in IT helpdesk
- Good understanding for computer hardware
- Working knowledge of Windows 10, Windows Server 2008 and 2016, SCCM Server.
- Sound knowledge of general networking concepts

**Skills and Abilities**:

- Excellent communication Skills
- Customer Service Skills: Customer satisfaction focused
- High level of English and Arabic, both verbal and written
- Strong analytical and problem solving skills
- Ability to negotiate with external Suppliers
- Ability to perform several tasks simultaneously
- Ability to work independently as well as within a team
- Ability to properly document issues with effective descriptions, troubleshooting steps and final resolution

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