Customer Service Executive

3 weeks ago


القاهرة, Egypt Smartt Studio Full time

**About Us**:
We are a professional **photography & media studio** dedicated to delivering high-quality images, videos, and creative content to our clients. We are looking for a **Customer Success Executive** to be the bridge between our studio and our clients, ensuring seamless quality control, timely content delivery, and exceptional customer support.

**Key Responsibilities:Quality Control & Delivery**:

- **Review and inspect images, videos, and other content** for quality assurance before delivery.
- Ensure all **client specifications and standards** are met.
- Manage the **delivery process** of media content to clients through cloud platforms (Google Drive, WeTransfer, Dropbox, etc.).

**Client Communication & Support**:

- Act as the **main point of contact** for clients, addressing queries and concerns professionally.
- Handle client requests for revisions, edits, or additional services.
- Provide **status updates** on projects, ensuring transparency and smooth communication.

**Operational & Administrative Tasks**:

- Maintain **client records and project logs** in the studio’s management system.
- Collaborate with the editing and production teams to ensure client requirements are met.
- Gather client feedback and suggest improvements for studio operations.

**What We’re Looking For**:

- **Excellent communication skills** (written and verbal).
- Strong attention to **detail and quality control** in visual media.
- Ability to **manage multiple projects** and deliverables simultaneously.
- **Experience in customer service or client relations** (preferably in photography, videography, or media-related industries).
- Comfortable working with **cloud storage, file-sharing platforms, and project management tools**.

**Preferred Qualifications**:

- Prior experience in **photography, media, or content production** is a plus.
- Knowledge of basic **photo/video editing tools** (not mandatory, but a bonus).

Pay: E£10,000.00 - E£15,000.00 per month

**Experience**:

- Creative Executive: 2 years (required)

**Language**:

- English (required)



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