Concierge Executive

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service, and we need your help We’re seeking a Concierge Executive for the recruitment process and coordination of our customer service representatives. The Concierge Executive plays a big role in creating the best experience for new hires as they are welcomed to IntouchCX.
As Concierge Executive, You Will
- Evaluate the post-induction feedback responses and share them with the stakeholder
- Conduct focus group discussions with new hires
- Provide new hire and agent feedback to the relevant stakeholders
- Join the weekly meetings with stakeholders to share and discuss solutions for agent concerns
- Maintain quality service by setting and upholding organizational standards
- Build relationships with internal employees
- Collaborate with different departments and employees at all levels
- Be adaptable to various shifts and open to working at different locations

As Concierge Executive, You Have
- High School diploma or equivalent (required)
- 1-2 years of administrative experience in a fast-paced environment
- HR experience (considered an asset)
- Strong communication skills, including written and verbal
- Good judgment on sensitive issues and can maintain confidentiality
- Ability to multitask and self-manage your workday
- Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds
- Motivation to help others thrive at work and maintain a positive attitude
- A professional and mature attitude with high empathy skills
- Excellent organizational skills and ability to handle a high volume of work
- The flexibility to work a variety of shifts including days, evenings, weekends, and holidays
- The flexibility to travel and work in different locations