Executive Housekeeper

2 weeks ago

مصر, Egypt Talent Pal Full time

**Company Description**

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit confidential Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**The Role**
- Implement, drive and manage all Housekeeping business requirements and related activities of the Hotel and Residences
- Implement, lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and employee’s satisfaction at all times
- Being entrepreneurial and thinking beyond the boundaries is expected and not requested
- Provide service that is sincere, warm and enthusiastic, ensuring total guests’ satisfaction
- Take the time to become familiar with all guests and employee’s and ensure you and the Housekeeping team are committed to service excellence at all times
- Lead and encourage an ‘eye for detail’ and promote through mentoring and coaching the same quality within the Housekeeping team
- Housekeeping is your business, ‘treat it as such’ by remaining a entrepreneurial and commercially minded leader without compromising the MH&R strategic objectives

**Key Deliverables and Responsibilities**

**Planning & Organizing**:

- In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed amongst the Housekeeping team.
- Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house area’s throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.
- Implement manage and drive quarterly performance appraisals for all employee’s within Housekeeping, including writing succession and learning and development plans for all employee’s which are aligned with the Human Resource/Learning and Development departments strategic objectives.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures, including ensuring ‘moving around time’ (MAT) is factored into productivity calculations.
- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Conduct market research and advise on new products and equipment within the market which would benefit the Department and the Hotel.

**Operations**:

- In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors employee’s in line with the departmental standard operating procedures.
- Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations which you must follow up on.
- Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in o

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