Service Desk Team Lead
3 months ago
KEY ACCOUNTABILITIES
- Lead the IT Service Desk team to ensure efficient and effective service delivery
- Ensure compliance with ITIL best practices and company policies
- Develop and maintain relationships with internal stakeholders, including IT teams and business units
- Provide technical support and guidance to team members
- Lead the day-to-day operations of the service desk
- Ensure seamless technical support
- Guide the service desk team
- Drive exceptional customer service
- Optimizing processes to reduce ticket volume and improve resolution rates
- Monitor closely ticket metrics (response times, resolution rates, and SLA adherence) to identify areas for improvement
- Provide diagnostic and troubleshooting support to customers
- Coordinate effectively with the IT teams for prompt issue resolution
- Act as a point of escalation to ensure that complex and critical issues are resolved in a timely and effective manner
- **Service Management**
- Ensure the service desk team is providing excellent customer service and meeting service level agreements (SLAs).
- Manage incident, problem, and change management processes.
- Ensure compliance with IT service management frameworks (e.g., ITIL).
- **Team Leadership**:
- Lead and manage a team of IT service desk technicians, providing guidance, coaching, and mentoring.
- Develop and implement team performance metrics and goals.
- Foster a positive and productive team culture.
- **Process Improvement**:
- Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Develop and maintain process documentation and training materials.
- Collaborate with other IT teams to ensure seamless integration and communication.
- Communication and Collaboration:
- Communicate effectively with customers, stakeholders, and other IT teams.
- Collaborate with other IT teams to ensure seamless integration and communication.
- Develop and maintain relationships with vendors and partners.
QUALIFICATIONS, EXPERIENCE AND SKILLS
**Qualification and Certificates**:
- Bachelor’s degree in Communication Engineer, computer science or related field
- ITIL Foundation
**Experience and Knowledge**:
- 5:7 years of experience in IT Service Desk Management
- Strong understanding of computer network infrastructure.
- Familiarity with network monitoring solutions.
**Skills and Abilities**:
- V. Good English language skills
- V. Good analytical and problem-solving skills.
- V. Good communication and Training skills for training and assisting users
- Able to work in dynamic environment
- Adapt with any change
- Strong leadership skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Able to lead a team to achieve IT KPIs and maintain high standards
-
Data Center Operations Administrator
1 month ago
السويس, Egypt DP World Full timeKEY ACCOUNTABILITIES: Manage, administrate, and implement the below systems: - Office 365 - Active directory management and Group Policy. - File Share Management - VMware and SRM environment management. - CISCO UCS - Veeam backup and restore solution management. - Data Storage Administration. - Linux Red hat Administration - NetBackup solution. -...
-
Sales Team Leader
2 months ago
السويس, Egypt Coca‑Cola HBC Austria GmbH Full timeEgypt (Suez)- Sales- On-site- Leaders**ABOUT YOUR NEW JOB** The Sales Team Leader will be responsible for implementing the sales strategy in their respective area of responsibility, the achievement of the sales targets, and the effective management and development of their team. **ABOUT YOUR NEW JOB RESPONSIBILITIES** - Drives area sales performance,...
-
Procurement Service Manger
5 months ago
السويس, Egypt AlAhram Full time**Scope of the Job** The PS Manager shapes the procurement strategies of the Company, in alignment with HGP and OpCo priorities. He/she: - connects with the relevant stakeholders to support the needs of the business, also via tracking and anticipating external and internal trends; - stimulates strategic thinking and development of alternative scenarios to...
-
Service Sales Specialist
4 months ago
السويس, Egypt Accelleron Full timeAt Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and...
-
Electrical Engineer
3 months ago
السويس, Egypt DP World Full time**Key Responsibilities** - Diagnosing and troubleshooting the electric faults according to the manufacture process to maintain high reliability level of land equipment. - Leading the shift team and ensure all activities are doing according to the manufacture recommendations. - Leading all planned projects like overhauling and refurbishment of electric...
-
Mechanical Engineer
3 months ago
السويس, Egypt DP World Full time**Key Responsibilities** - Carry out fault diagnostic on all cranes and other equipment, as necessary. - Lead the shift team and ensure all activities are doing according to the manufacture recommendations. - Carry out planned, preventative, corrective, and emergency maintenance on all crane types and other equipment as necessary in the business unit. -...
-
Technical Engineering Manager
1 month ago
السويس, Egypt Siemens Energy Full time**A Snapshot of Your Day **How You’ll Make an Impact** **1. Technology Management**: - Oversee the implementation, maintenance, and optimization of repair technologies and equipment. - Ensure that all technological tools and systems are up-to-date and functioning efficiently. **2. Process Optimization**: - Identify and implement technological solutions...
-
Maintenance Manager
4 months ago
السويس, Egypt Siemens Energy Full time**A Snapshot of Your Day **How You’ll Make an Impact** 1. Maintenance Management: - Oversee the planning, scheduling, and execution of all maintenance activities, ensuring mínimal downtime and optimal performance of equipment and facilities. - Develop and implement maintenance strategies, policies, and procedures. 2. Preventive Maintenance: - Develop...
-
Planning Manager
4 months ago
السويس, Egypt Siemens Energy Full time**A Snapshot of Your Day **How You’ll Make an Impact** 1. Operational Planning: o Develop and implement detailed plans and schedules for repair activities, ensuring optimal use of resources and timely completion of projects. o Coordinate with various departments to align planning activities with overall business objectives. 2. Resource Allocation: o...
-
Director of Operations
4 months ago
السويس, Egypt DP World Full timeKEY ACCOUNTABILITIES **General** - Develops and manage the execution of long-term strategies and actions for the terminal to address future challenges. - Achieves the Company’s and its customers’ expectations regarding operational efficiency, productivity, and reliability. - Works closely with the COO to develop and implement a strategic plan to advance...
-
Facility & Project Engineer
4 months ago
السويس, Egypt DP World Full time**Key Responsibilities** **1-Facility Management**: - Develop and implement preventive maintenance programs to minimize equipment downtime and extend asset life. - Respond promptly to equipment failures and breakdowns for mínimal disruption. - Ensure compliance with safety regulations and standards through regular inspections. - Coordinate and oversee...
-
Factory Sales Supervisor/ SAP User
5 months ago
السويس, Egypt Roots Management Consultants Full timeUnderstand customer needs and offer solutions and support - Organize and coordinate sales representatives schedules - Research potential leads from business directories, web searches, or digital resources - Receive and report on all sales leads - Supervise sales representatives and assistants - Answer potential customer questions and follow-up call...
-
Facilities Coordinator
5 months ago
السويس, Egypt CBRE Excellerate Full time**Who we are** We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on...
-
Commercial Manager
4 months ago
السويس, Egypt DP World Full timeKEY ACCOUNTABILITIES - Manage BGC commercial activities internally and externally - Empower the BGC commercial team - Lead BGC team using best practices aiming to achieve long and short terms targets - Negotiate and conclude BGC business opportunities and agreements - Identify and develop new business - Liaise with other team to overcome any challenges...
-
Lifting Engineer
6 days ago
السويس, Egypt SGS Full time**Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.** - Plan and supervise lifting...
-
Training Projects Manager
4 months ago
السويس, Egypt Siemens Energy Full time**How You’ll Make an Impact** - Single-threaded leader: Transform strategy into results by taking responsibility of planning & delivering successful training programs, overseeing training programs execution including onsite training and ensuring customer satisfaction. - Performance management: Measure, monitor, report the status of running training...
-
Head of Engineering
2 months ago
السويس, Egypt DP World Full time**Responsibilities and duties**: - Lead, monitor and review safe work behavior and practices. - Ensure that asset performance, reliability and optimization programs are in line with business requirements and meets all stakeholder expectations. - Develop an understanding of the operational priorities, equipment demands and maintenance priorities to ensure a...
-
Project Procurement Manager
1 month ago
السويس, Egypt Siemens Energy Full time**How You’ll Make an Impact** - Integrate Procurement into the project management process, including repair projects, and oversee all Procurement activities throughout the project lifecycle. - Coordinate early and effective involvement of procurement during the sales and bid phase. - Establish a proper sourcing process, control all Procurement resources...
-
Sr. Officer Business Transformation
3 months ago
السويس, Egypt DP World Full time**Responsibilities, Duties, and Tasks**: - Manage departments improvement projects and ensure that the assigned projects and initiatives are delivered in line with agreed timelines and scope. - Facilitate workshops and training sessions to embed a culture of continuous improvement and Lean thinking throughout the organization. - Conduct root cause analysis...
-
Existing Asset Revitalization
4 months ago
السويس, Egypt Jobzella.com Full timeUpdate department monthly report according to updated situation “ supervision table, ending list, waiting” - Prepare any proposals and calculations according to work requirements. - Conduct data analysis and market research according to the requirements of comprehensive supporting area project. - Conduct detailed analysis and demand research on customers...