IT Specialist

Details
Required Experience 5
Department Digital Solutions
Career Level
Position Location Cairo

**Skills**:

- Windows
Excel
English
Networks
troubleshooting
Technical Support
Team Work
AWS
Word
MS Outlook
Microsoft Office
Active Directory
Helpdesk
Internet research and analysis
Critical Thinking
Azure
SharePoint
Microsoft Azure

Requirements and responsibilities

***:
**Responsibilities for IT Specialist**:

- Carry out and implement Company IT Support.
- Collaborate with different members of the IT Team to ensure all goals are met and that we are carrying out best practices.
- Take part in developing an inventory management system to track all company equipment.
- Manage user access for internal systems.
- Troubleshoot employee’s PC hardware issues.
- Interact with internal staff and vendors to resolve customer issues/inquiries, provide feedback, and close loop.
- Supporting the day-to-day operations of ticket and task management.
- Resolving all issues coworkers have with their IT systems and software.

**Requirements for IT Specialist**:

- Microsoft 365 Services is a must.
- 5+ years of experience.
- Working knowledge of relevant operating systems and softwares.
- Excellent problem-solving and critical thinking skills.
- Keen attention to detail.
- Good organization, time management and prioritization.
- Efficient troubleshooting abilities.
- Effective communication skills, including speaking, writing and active listening.
- Great customer service and interpersonal skills.
- V. Good command of Active Directory and Windows Client OS.
- V. Good understanding of Networking and VPN. CCNA is a plus.
- Good command of MacOs is preferable.
- PowerShell scripting skills is a plus.