Operations Supervisor

5 months ago


مصر, Egypt CDI Full time

**Job description**:

- Supervise and coordinate the activities for the call center team.
- Monitor and improve operational processes to optimize efficiency and productivity
- Implement and maintain operational policies and procedures, ensuring compliance with company standards and regulations.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Collaborate with other departments to ensure seamless coordination and communication between teams.
- Identify areas for improvement and develop strategies to enhance operational performance and reduce costs.
- Oversee inventory management and ensure accurate record-keeping of all products and materials.
- Resolve any issues or concerns that may arise during the course of operations in a timely and effective manner.
- Develop and implement training programs to enhance the skills and knowledge of operational staff.

**Qualifications**:

- Bachelor's degree any any field **is a MUST.**
- Proven experience i a supervisory or managerial role within the operations field **is a MUST.** -Strong leadership abilities with a focus on motivating and developing team members.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Solid understanding of operational processes, and auditing.
- Exceptional problem-solving and decision-making skills with the ability to resolve issues efficiently.
- Proficient in using various software and systems related to operations management.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Strong attention to detail and a commitment to maintaining high standards of quality and performance.
- Flexibility and the ability to adapt to a fast-paced and constantly evolving work environment.
- Must have a personal laptop.

**Salary**: E£18,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)


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