Customer Care

2 weeks ago


مصر, Egypt Sutherland Global Services Full time

Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Job Requirements**
- B2-C1 English speaking
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

Pay: E£9,000.00 - E£13,000.00 per month

Application Question(s):

- what is you English level?
- are you flexible with night and overnight shifts?


  • Customer Care Manager

    1 month ago


    مصر, Egypt On-Hire Full time

    Our client is a leading financial company operating in Sudan & North Africa, Theare looking for an experienced** "Customer Care Manager"** to provide excellent customer care and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...


  • مصر, Egypt اورنچ مصر Full time

    About the job Digital Customer Care Representative **Job brief**: Providing online support through all social network channels (like: Facebook, twitter, YouTube) within the quality standards of the company to maintain company image and deliver best customer experience for the company customers and...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...


  • مصر, Egypt Vodafone Full time

    **Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...


  • مصر, Egypt FedEx Express MEISA Full time

    **Position Summary**: **Level - 4**. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team...


  • مصر, Egypt FedEx Express MEISA Full time

    **Position Summary**: **Level - 15M**. To effectively manage a team, including managers within assigned departments and/or locations. Ensures that department and/or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensure that all activities are in line with company goals and regulatory requirements....


  • مصر, Egypt FedEx Express MEISA Full time

    **Position Summary**: Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team...


  • مصر, Egypt Vodafone Full time

    **Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **: Sea Logistics Reefer Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and...

  • Customer Care Advisor

    1 month ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK. **We offer...** - Global exposure in an...


  • مصر, Egypt Fresenius Medical Care Full time

    1) General: - Full order to cash management for multiple Markets in the Middle East Region - Maintain forecasting system data integrity and drive accuracy in 18 month rolling forecast through S&OP process - Ensure availability of goods at any time and secure delivery of goods efficiently in line with internal and export control policies to guarantee...


  • مصر, Egypt Reliance Health Full time

    Reliance Health is a leading healthcare company dedicated to providing high-quality care and innovative solutions to improve the well-being of individuals and communities. We are currently seeking a highly motivated and experienced Team Lead, Customer Service to join our team. You will play a key role in driving our customer success efforts, ensuring the...

  • Banking Customer Care

    1 month ago


    مصر, Egypt iSON Xperiences Full time

    Job Role / Function - **Customer Service** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - V. good English - Graduates only - Experience in CC is a must from 6 months to 1 year - Males and females - Max age: 28 - Job Requirements - Salary: 4000 Net - 8...


  • مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives - Highest Net salary in the market starts 12,100 Net + kpis + allowances) - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 -...


  • مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives - Highest Net salary in the market starts 12,100 Net + kpis + allowances) - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 -...

  • Customer Care

    1 month ago


    مصر, Egypt osool Full time

    اتصال مكالمكات خدمة عملاء اتصال مكالمكات خدمة عملاء اتصال مكالمكات خدمة عملاء اتصال مكالمكات خدمة عملاء اتصال مكالمكات خدمة عملاء راتصال مكالمكات خدمة عملاء **Salary**: From E£1,000.00 per month Ability to...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role **:The primary function of the role is responsible for a determined effort to coordinate the Road Logistics Business and ensure the smooth handling of all job files as to process and documentation of both...