National Operations Manager
2 weeks ago
**Job Requisition ID**:165893
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the role**
As the Regional Manager, you must be able to drive sales, profit and the highest merchandising standards through people and be able to deliver results through your management team.
**People**
- Utilize effective coaching to develop team members' skills, knowledge, and behaviors.
- Ensure every team member has a regularly updated personal development plan.
- Establish SMART objectives for team members to drive continuous improvement.
- Create and maintain a succession plan to optimize talent within the area.
- Recruit, select, and train Store Managers to enhance performance and management capabilities.
- Model company values and inspire the retail team through motivation, open communication, and regular training.
- Provide coaching and guidance to stores to achieve operational excellence.
- Foster employee engagement within the region to improve productivity and retention rates.
**Customer**
- Equip stores with the necessary skills and attitude to consistently exceed customer expectations.
- Build and promote cross-functional relationships and communication at all levels.
- Lead the area team in executing customer-focused initiatives.
- Ensure consistent adoption of the company sales process across all stores and address gaps proactively.
**Business Development / Driving Existing Business**
- Collaborate with Store Managers to develop and implement business plans for stores and the area.
- Analyze profit and loss accounts to identify and implement improvement opportunities.
- Leverage local community connections to enhance performance and engagement.
- Stay informed about market trends and utilize insights to capitalize on opportunities.
- Develop relationships with field and Central Operations teams to support stores in achieving objectives.
- Drive area and store performance daily, ensuring KPIs are met.
- Maintain merchandising standards across all stores to meet company expectations.
**Finance**
- Manage area budgets effectively and responsibly.
- Ensure compliance with company policies, procedures, and legal requirements, including Health and Safety.
- Deliver exceptional store standards and disciplines across the region.
- Manage administrative tasks within the team efficiently.
- Plan journeys to facilitate frequent, productive store visits.
- Lead investigations into audit, security, stock management, and employee relations issues as needed.
**Required Skills to be successful**
Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management and communication, and sales skills.
**What equips you for the role**
- +10 years of experience in fashion or food retail.
- Strong proficiency in English.
- Strong People management/ Leadership skills
- Proven ability to manage similar business volumes.
- Motivated and can work towards set targets and KPI
- Commercial Acumen
- Customer focus
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