Advisor, in Skill Center

6 months ago

مصر, Egypt Orange Full time

**Purpose of the job**

Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support contract by handling of all non-emergency, non-3rd party and non-HW related cases on the charging system nodes.

**Duties and responsibilities**
- Act the technical lead for the skill center team
- He is responsible for the technical support as well as managing daily team operations
- Provide technical support for all Nodes within the group in all areas:, planning, operation using all available resources within Orange Egypt.
- Ensure answering all group inquiries in a timely manner and with required quality.
- Build and maintain network of business partners within OEG and to be able to give the required group technical support in all fields
- Help in troubleshooting critical or unusual issues that are raised during any of the new trials.
- Find out new methods & techniques for improving the network Quality and cost
- Interface with different Ericsson and OEG teams (Engineering, operation, optimization, and rollout) to plan for the features trials.
- Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.
- Set default parameters and setup templates for new features activation to be used by other teams.
- Support Orange technical SKC in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.
- Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.
- Support Orange technical SKC and MCOs in the areas of Product assurance.
- Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.
- Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.
- Responsible for Continuous Improvement of Supplier Performance.
- Monitor equipment field Performance.
- Ensure effectiveness of Improvement Actions.

**Job specification**

**Education**

University degree, Faculty of engineering (communication dept.)

**Experience**
- Minimum 6 years of experience,
- Technical experience in Shell scripting (Unix/Linux) ,SQL, Java
- Experience in charging systems OCS Nodes
- Knowledge in Telecommunication field especially in the field of system testing and troubleshooting.
- Good knowledge of network E2E architecture and performance is preferred.
- Skills and abilities
- Excellent communication skills.
- Customer orientation
- Planning and follow up skills.
- Handle conflicts.
- Very solid analytical skills

**contract**:
Regular

  • Advisor, in Skill Center

    6 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job Advisor, IN Skill Center **Purpose of the job** Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support contract by handling of all non-emergency, non-3rd party and non-HW related cases on the charging system nodes. **Duties and...

  • Travel Advisor/english Call Center

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland Egypt is hiring travel advisors in Cairo for an Airline (wave 8) Attractive package Overnight Bonus Allowance EGP1100 Monthly KPIs and Incentives Location: New Cairo Transportation provided Full paid training + granted KPIs Social & Medical insurance Grads and gap year students are welcome to apply **Fluency in English is a Must** **Job...

  • In Skill Center, Sr. Supervisor

    6 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job IN Skill Center, Sr. Supervisor **Purpose of the job** Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support contract by handling of all non-emergency, non-3rd party and non-HW related cases on the charging system nodes. **Duties and...

  • In Skill Center, Sr. Supervisor

    6 months ago

    مصر, Egypt Orange Full time

    **Purpose of the job** Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support contract by handling of all non-emergency, non-3rd party and non-HW related cases on the charging system nodes. **Duties and responsibilities** - Provide technical support...

  • Travel Advisors

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland Cairo is hiring travel advisors in Cairo for an Airline Attractive salary Monthly KPIs Overnight Bonus Allowance Incentives Location: New Cairo Transportation 24/7 Full paid training Social & Medical insurance Grads and gap year students only are welcome to apply You can text me through WhatsApp as well: 01002175937 **Salary**:...

  • Travel Advisor

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland Egypt is hiring travel advisors in Cairo for an Airline (wave 9) Attractive package Overnight Bonus Allowance EGP1100 Monthly KPIs and Incentives Location: New Cairo Transportation provided Full paid training + granted KPIs Social & Medical insurance Grads and gap year students are welcome to apply **Fluency in English is a Must** **Job...

  • Education Research and Policy Manager

    5 months ago

    مصر, Egypt Education Development Center Full time

    Company Description **EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating...

  • Education Research and Policy Manager

    6 months ago

    مصر, Egypt Education Development Center Full time

    Company Description **EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating...

  • French Technical Support Advisor

    6 months ago

    مصر, Egypt Teleperformance Full time

    French Technical support Advisor *Answer customer's concerns *Help customers with troubleshooting steps *Explain some of the device behavior *Set the right expectation *Elaborate time consuming steps **Job Types**: Full-time, New grad **Salary**: From E£14,300.00 per month **Experience**: - call center: 1 year (preferred) **Language**: - french...

  • Travel Advisor

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland Cairo is hiring travel advisors in Cairo for an Airline Attractive salary Monthly KPIs Overnight Bonus Allowance Incentives Location: New Cairo Transportation 24/7 Full paid training Social & Medical insurance Grads and gap year students only are welcome to apply **Salary**: E£9,400.00 - E£13,000.00 per month Application...

  • Travel Advisor

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland Cairo is hiring travel advisors in Cairo for an Airline Attractive salary (starts 10K net) Monthly KPIs Overnight Bonus Allowance Incentives Location: New Cairo Transportation 24/7 Full paid training Social & Medical insurance Grads and gap year students only are welcome to apply **Salary**: E£9,400.00 - E£13,000.00 per...

  • Travel Advisor

    6 months ago

    مصر, Egypt Sutherland Full time

    Job Title: Travel Advisor - Airline Account Company Name: Sutherland Cairo Company Location: New Cairo - Fifth settlement Company Description Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to create exceptionally engineered brand...

  • Academic Advisor

    8 months ago

    مصر, Egypt M&A Full time

    **Academic Advisor job profile**: Academic Advisor is a professional who provides academic guidance and support to students. Academic Advisors assist students in course selection, academic planning, and career development. They also help students navigate academic policies and procedures. This is a mid-level position. Academic Advisors work closely with...

  • Call Center Advisor

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives - Highest Net salary in the market. - Fully Paid training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 - Bonus and incentive plan above an associate's salary - 3,6 & 12 Months...

  • Call Center Agent

    6 months ago

    مصر, Egypt German University in Cairo Full time

    Competencies: Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving **Job Description**: Handle phone calls, answer incoming telephones while using computer...

  • Vodafone Egypt- Customer Care Advisor

    6 months ago

    مصر, Egypt Vodafone Full time

    **Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...

  • English Call Center Advisor

    6 months ago

    مصر, Egypt Sutherland Egypt Full time

    **Sutherland (Cairo site) is hiring customer service representatives in Cairo - ** **Join a leading global customer experience provider and enjoy the best benefits in the market!** **What we offer**: - **Highest Net salary in the market (Starts 10K net)**: - **Fully Paid training + granted KPIs within training**: - **Granted KPIs for the first 3...

  • Support Renewal Advisor

    6 months ago

    مصر, Egypt Oracle Full time

    Support Renewal Advisor-230003E8 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Applicants are required to read, write, and speak the following languages at professional level**:English and French** Oracle provides the world's most complete, open, and integrated business...

  • Pre-service Specialist

    6 months ago

    مصر, Egypt Education Development Center Full time

    Company Description **EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating...

  • Finance Advisor

    6 months ago

    مصر, Egypt Shell Full time

    **Purpose** Finance Advisor serves as the face of Finance for opportunities or challenges prioritized based on value and risk. They are responsible for the delivery of Finance capability required to support a set of clearly defined business outcomes across multiple activities/assets. **Impact** The Finance Advisor will for a variety of...