Assistant Executive Butler-st. Regis
1 month ago
**Job Number** 23198117
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team - comprised of Butlers and Butler Valets - and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Butler Services**
- Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.
- Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.
- Manages VIP guests’ schedules as appropriate to support potential needs.
- Manages the guest experience so that a high level of privacy is afforded, and confidentiality is kept on behalf of VIP guests when possible.
- Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
- Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.
- Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.
- Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.
- Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.
- Continuously strives with the team to provide the bespoke and uncompromising services.
- Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Guest Relations**
- Sets the standard and tone for how Butler team members drive guest relations.
- Coaches team members to recognize and build rapport with guests.
- Establishes processes to
-
Assistant Executive Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**23198117 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St. Regis continues to redefine modern luxury...
-
Sr Butler-st. Regis
2 months ago
القاهرة, Egypt Marriott International, Inc Full time**Job Number** 24167094 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...
-
Residences Butler-st. Regis
3 months ago
القاهرة, Egypt Marriott International, Inc Full time**Job Number** 24151694 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through...
-
Executive Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**23198117 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International jest pracodawcą zapewniającym równe szanse. Wierzymy w zatrudnianie...
-
Executive Butler-st. Regis
1 month ago
القاهرة, Egypt Marriott International, Inc Full time**Stellenangebotsnummer** 23198117 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir...
-
Butler St. Regis Residences
3 months ago
القاهرة, Egypt Marriott International, Inc Full time**Job Number** 24149482 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through...
-
Butler St. Regis Residences
3 days ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24149482 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Residences Cairo, Corniche el Nil, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service....
-
Sr Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns für die...
-
Executive Butler-st. Regis
1 month ago
القاهرة, Egypt Marriott International, Inc Full time**หมายเลขงาน** 23198117 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt ดูบนแผนที่ **ตารางการทำงาน**...
-
Executive Butler-st. Regis
1 month ago
القاهرة, Egypt Marriott International, Inc Full time**Nº do Cargo** 23198117 **Categoria de emprego** Rooms & Guest Services Operations **Local** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma empresa que oferece oportunidades iguais de...
-
Executive Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**23198117 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza...
-
Executive Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**23198117 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes...
-
Assistant Head Butler
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury...
-
Sr Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...
-
Sr Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais de trabalho....
-
Sr Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International, fırsat eşitliği sunan bir işverendir. İstihdam...
-
Sr Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management En tant que maison de luxe originale, St. Regis continue d’offrir un service qui...
-
Sr Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24188418 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Como la propiedad de lujo original, St. Regis continúa redefiniendo el lujo moderno a...
-
Butler Valet-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24133387 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management En tant que maison de luxe originale, St. Regis continue d’offrir un service qui redéfinit le...
-
Executive Butler-st. Regis
2 weeks ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**23198117 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Management - شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة....
