Food & Beverage Trainer
5 months ago
**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Food & Beverage Trainer Job Description**:
**Responsibilities**:
- Identify training needs and implement solutions to maximize results to positively impact guest satisfaction through personalized service, productivity and performance.
- Develop standard F&B general and outlet specific checklists using Karisma and AAA four diamond standards. To be used as foundation for F&B training.
- Develop an ongoing F&B training program within three - or four-month, continuous cycle.
- Develop specific courses for upselling of F&B non package sales.
- Develop specific leadership training for F&B leaders.
- Develop the training modules for F&B team members.
- Develop standard F&B on-boarding programme for all new F&B recruits and F&B trainees.
- Conduct regular outlet audits to monitor and evaluate the effectiveness of the different training sessions.
- Work with Training Manager to identify and partner with external companies that could contribute to the learning experience (e.g. suppliers of wines, coffee, liquors etc.)
- Follow up with F&B leaders to ensure orientation/training materials are current. Ensure Job Task Checklists are used for all new team members.
- Develop and nurture F&B outlet mentors.
- Participate in F&B team member performance evaluations.
- In as much as possible, focus training at outlets rather than in classrooms, 30-45-minute sessions.
- Develop a healthy culture of inter outlet competition to include for example “Best F&B Outlet” monthly award based on established KPIs e.g. GSI outlet score and internal audit scores.
- Ensure the necessary learning materials are available.
- Ensure all training records are up to date.
**Abilities/Skills**:
- Communication and public speaking
- Openness to change
- Conflict Management
- Discretion
- Proactivity
- Responsible
- Honesty
- Service Attitudes
- Kindness
**Qualifications** Requirements**:
- Bachelor’s Degree in Hospitality, Business or equivalent
- Impressive communication, presentation, and interpersonal skills.
- A minimum of 3-5 years of proven experience in a teaching position.
- Solid knowledge of the latest corporate training techniques.
- Excellent time management and organizational skills.
- 5 years of progressive industry experience in management
- Highly organized, punctual, and responsible
- Business and results oriented person
**Academic Background**
- Bachelor’s Degree in Administration, Psychology, Industrial Relations, Hospitality, Business or related area
**Experience**:
- Minimum 3 years as a Training Administrator
- Negotiation
- Research Oriented
**Knowledge**:
- Microsoft Office
- Accounting
- Administration
- Strategic Planning
- Training Delivery
**Training**:
- Leadership Course
- Motivation
- Hygienic Food Handling
- Quality, Safety and Environment Programs
- Induction to the specific Job
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