Principal Engineer with Experience On Oracle

3 weeks ago

مصر, Egypt Oracle Full time

Principal Engineer with Experience on Oracle Analytics and Oracle Data Integrator-22000EOG

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Principal Engineer with Experience on Oracle Analytics and Oracle Data Integrator**

DESCRIPTION:
Advanced Customer Support (ACS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Advanced Customer Support understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost.

ACS is looking for Engineers skilled and with real experience on Middleware technologies mainly on Oracle Analytics and Oracle Data Integrator and having knowledge on additional Middleware areas would be considered a plus.

These engineers will join the Cloud Middleware Expertise Center, a team which centrally delivers proactive and reactive services for any country across the globe.

ACS Engineers have the mission
- to develop and manage the technical relationship with a designated account(s) in order to maximize the value of Advanced Customer Support to the customer,
- to develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,
- to act as the technical primary point of contact for Oracle Support and
- to safeguard customer satisfaction, and renewal, through quality delivery and added value.

RESPONSIBILITIES:

- Delivering high quality technical results to ACS Customers.
- Ensuring adherence to internal methodology, tools and quality standards.
- Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience.
- Understanding customer requirements and based on own skills and experience, being able to
- design the proper architecture using the most appropriate products,
- design a technical plan to integrate them and
- implement the technical solution.
- Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
- Escalating at the right time customer issues to Technical Account Manager where relevant.
- Active participation on Services development.
- Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.

SKILLS:

- Deployment and configuration of OBIEE/OAS/OAC/OBIA/ODI.
- Administration and support of OBIEE/OAS/OAC/OBIA environments.
- Troubleshooting and performance tuning.
- Developing and tuning Repository layers and init blocks as well as reports and dashboards.
- Strong Knowledge with ETL and Data warehousing.
- Strong Knowledge with BI Publisher (XML Publisher).
- Strong Knowledge with ODI and integration with OBIEE.
- WebLogic Server Hands on experience on administration, deployment, troubleshooting and performance tuning.
- Coherence 3.6/3.7 & 12c is a plus
- Knowledge with performance tuning including Network performance test.
- Identity Management suite (OID, ODS, SSO, OIM, OAM) is a plus

**REQUIREMENTS**:

- University Degree;
- Fluent English (French; Spanish and German will be also valued)
- Availability to travel and work onsite at customers
- Availability to work 24x7

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

**Job**: Support

**Location**: Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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