Business Support Assistant

3 weeks ago

مصر, Egypt World Food Programme Full time

**.**:
**ABOUT WFP**:
**ORGANIZATIONAL CONTEXT**:
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders may either perform administrative support functions in the front office and report to the Business Support Associate, or provide administrative support to team(s) with the reporting line to the relevant Head of Unit, Chief, or the designate. In cases where these positions support a specific business stream, the reporting line may be to the relevant Head of Unit, Chief, or the designate.
At this level, work is carried out under mínimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. They may offer guidance on standard practices to more junior staff in their area of work.

**JOB PURPOSE**:
To perform a range of HR tasks to support accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client focused and strategy-oriented HR services

**STANDARD MINIMUM QUALIFICATIONS**:
Education: University degree in Business Administration, Accounting, Mass Communication, or any other relevant area.

Experience:_ _3-5 years of experience in HR Services activities such as payroll administration, recruitment and interviews administration & personal.

Languages**:Fluency in both oral and written communication in English and Arabic

**KEY ACCOUNTABILITIES (not all-inclusive)**:
1.Provide assistance on general HR queries and follow up actions, to ensure consistent and high-quality HR services are delivered to clients.

2. support in the Liaison with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services.

3. Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.

4. Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.

5. Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.

6.Use HR management systems for updating HR database, monitor various deadlines (e.g. contract expiration, Performance Management,.etc.),

7.Provide administrative support in various HR activities

8.Gather information with clear direction to support the drafting of documents and preparing reports by other staff.

9. Respond to queries and escalate where appropriate, to provide a timely and accurate service to clients.

10. Provide assistance and respond to staff queries, payroll entries, entitlements, follow up on actions, ensure consistent and high-quality HR services are delivered to staff.

11. Perform other duties as required.

**4Ps CORE ORGANISATIONAL CAPABILITIES**:
**Purpose**
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

**People**
- Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

**Performance**
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

**Partnership**
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and exte

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