IT Specialist

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SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Context:
As part of SYSTRA’s ongoing expansion and operational efficiency in the Egypt, we are seeking an **IT Support Engineer** to strengthen our IT team. The IT Support Engineer will play a key role in supporting the day-to-day technical operations, ensuring that IT systems run smoothly and efficiently, and delivering high-quality support services to the company's employees. This role requires a dynamic individual with excellent technical skills, a proactive attitude, and a service-oriented approach.

Missions/Main Duties:

- **Technical Support**:

- ** Incident Management and Resolution**:
Efficiently log, prioritize, and resolve service desk requests and incidents within agreed timelines. Ensure that users are updated on the status of their incidents, escalating more complex issues to the appropriate level when necessary.
- ** Systems and Network Monitoring**:
Monitor the health and performance of the company's IT infrastructure (servers, network devices, and workstations) and perform regular checks to preemptively identify and resolve potential problems.
- ** User Account Management**:
Assist in managing Active Directory, user permissions, and access control, ensuring employees have the appropriate access to systems and resources. Handle user onboarding and offboarding in collaboration with HR.
- ** Hardware and Software Installation**:

- ** Networking and Connectivity**:
Support network-related issues (VPNs, Wi-Fi, LAN/WAN), ensuring users have reliable access to systems and services. Assist in maintaining the company’s internal network infrastructure, working with the network team when required.
- ** Documentation and Knowledge Management**:
Maintain clear and up-to-date documentation for IT systems, procedures, and incident resolutions. Contribute to internal knowledge bases and user guides to help staff solve common issues independently.
- ** Training and Support**:

- ** Collaboration with IT Teams**:
Work closely with other IT team members (e.g., system administrators, network engineers) and external vendors to support IT infrastructure projects, resolve cross-departmental issues, and ensure efficient IT operations.

Profile/Skills:

- Excellent English Spoken and written.
- Familiarity with Active Directory, user and group management, and network protocols.
- Hands-on experience with troubleshooting hardware and software issues on desktops, laptops, and network devices.
- Proficient in managing endpoint security tools.
- familiar with cloud services (Microsoft 365, OneDrive, SharePoint) and mobile device management (MDM) tools.

Education:
Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., Microsoft Certified IT Professional, CompTIA A+,MCSA, Cisco CCNA, ITIL) will be advantageous.
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Systra is an equal opportunities company; this position is open to all applicants.