Esc L1 Voice Incident Management

**About the role**: The Voice Digital Coach is responsible for delivering comprehensive support to end-users utilizing digital tools. Key responsibilities include addressing customer queries, gathering feedback, suggesting improvements, guiding portal users through functionalities, and providing periodic support information and statistics to the Digital...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**About the role**: - Incident Management activities through service failure, or error restoration in order to minimize service interruption, and to ensure customer’s business continuity. - Troubleshooting, isolation, and restoration for faults, and incidents on Orange Business Services core voice network, for voice services. This include multivendor...

**Job Description**: - Proactive Surveillance & Monitoring: Handle events/alarms reported by operation & maintenance systems by triaging it, investigating it, identifying alarm cause, treating the cause and clearing the alarms. - Incident Management: reduce the risk of incidents on the service by performing triage, categorization, providing a temporary fix...

Investigate and troubleshoot integration and performance issues. - Initiate changes and upgrades according to vendors’ recommendations. - Assess the impact of changes. - Prepare Scope-of-Work for changes. - Monitor and size product licensing. - Integrate and troubleshoot call recording solutions. - Troubleshoot Gateways, CUBE, and SIP trunks. - Prepare RCA...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**Job Information**: Industry - BankingWork Experience - 1-3 yearsSalary - 20000 to 30000City - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Level 1 SOC Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. As a Level 1 SOC Analyst you will actively monitor security...

**About the role**: In this role, the primary objective is to deliver 24x7 remote support for our managed and co-managed voice infrastructure and technologies. Taking end-to-end ownership of voice incidents, the position ensures timely resolutions within established service level agreements. Additionally, the role involves implementing standard and complex...

**About the role**: In this role, the primary objective is to deliver 24x7 remote support for our managed and co-managed voice infrastructure and technologies. Taking end-to-end ownership of voice incidents, the position ensures timely resolutions within established service level agreements. Additionally, the role involves implementing standard and complex...

**Role purpose**: To develop international voice platform as a service to monetize emerging opportunities and enable B2B products by leveraging Vodafone inherent strengths. This role will work closely with Business development, Commercial and Technology teams for a timely execution of developments demands. **Key accountabilities and decision ownership**: -...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

**Role Purpose**: design predominantly Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role includes leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading...

General information KEY INFORMATION: Location: Mediterranean, Egypt, Cairo Type of contract: Regular Job open date: 23/01/2023 Company department: Software Developer STMicroelectronics is a leading semiconductor company, a world key player thanks to our 43,200 employees including 8,300 working in R&D. ST’s products are found everywhere today. And...

Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Motivated by innovation, we develop intelligent solutions for the growing digitalization of the...

**Role Purpose**: To design Voice Core network services (CS, IMS. Fixed voice,etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...

**About the role**: - A key actor in driving the success of the programs through strong Program Management, Leadership and Communication skills as well as a proven ability to lead, cooperate with key transversal actors and partners along the quote to bill chain and others : sales, sourcing, operations, CMI, OINIS. - Continuous improvement - encompassing...

**Voice Core Operations Principal Engineer.Network Management** **-** **(** **230000GK** **)** **Description** **Job Purpose** Supervision of voice core domain and services across CS Core networks, User Data management systems and IMS network; in order to guarantee high level of availability, reliability and efficiency. The role includes supervising...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Provide the required professional technical support within customer operations and support the internal operational entities (level, level2,.. ect) toward faults resolution, changes validation and implementation. - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management...