Mint Officer

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Identifies Youth customer needs and fulfils it with the proper Mint’s program offering or other bank products.
- Establishes and achieves sales and revenue targets for existing and new Mint clients.
- Serves new and existing Mint clients by providing them with the full suite of the Mint program offering.
- Provides Mint clients with comprehensive advisory services:

- Advising clients related to specific Mint products and services
- Acquires new client relationships, as well as broadening existing client relationships through reaching out to them in Youth centered locations (Universities, workshops, Career Affairs, etc.).
- Focuses on adequate utilization of the Mint program Flagship products (Debit Card and saving account).
- Has all clients’ files updated and ensures that all documents related to clients are available in order to comply with KYC and AML regulations.
- Directs customers to various channels (ATM, Online Banking).
- Researches competitive offering and solicit client feedback for new product ideas for the Mint program.
- Retains client ownership (strong knowledge of client account, transactions and all issues related to client).
- Carries out any task requested by the Mint Banking sales manager and the Head of segments.
- Escalates customer suggestions and concerns to the Mint Banking Sales manager and Head of Segments.
- Submits call report and daily sales report (DSR) to the Mint Banking sales manager and the Head of segments.
- Acts as a “Trusted Advisor” to the Mint clients.
- **KEY PERFORMANCE INDICATORS (KPIs)**
- Cross-selling ratio: number of products sold per-customer
- Percentage of new customers acquired or lost in period
- Percentage of inactive/zero balance accounts
- Number of customers complaints and the recurrence of the same complaint
- Customer feedback surveys and pulse checks
- Customer satisfaction rate measured through customer satisfaction surveys
- Achievement of individual sales targets and quality targets
- Number of out-dated customers’ profile
- Number of remarks and recurrence of remarks in quality assurance individual reports
- Number of remarks and recurrence of remarks in audit reports
- Number of remarks and recurrence of remarks in compliance reports