Customer Service
7 hours ago
iSchool is an e-learning platform that specializes in teaching coding and artificial intelligence to students aged 6 to 18 years old. As part of our mission to empower the next generation of tech innovators, we are seeking a highly motivated and energetic individual to fill the position of Customer Service. As a Customer Service representative at iSchool, you will have the opportunity to work with students and families from all over the world, helping them to navigate our platform while providing top-notch customer support. If you have a passion for education and technology, and are interested in joining a dynamic and innovative team, we encourage you to apply.
**Responsibilities**:
- Assist students with account creation and set-up procedures.
- Provide general program information and answer specific questions about course content.
- Proactively identify, troubleshoot, and recommend improvements to the iSchool platform.
- Continuously monitor student progress and address any concerns or issues raised by customers.
- Work collaboratively with other team members to maintain a high level of customer satisfaction and a positive image for the iSchool brand.
**Requirements**:
- Excellent communication and interpersonal skills.
- Demonstrated experience in customer service or related field.
- Strong problem-solving and analytical skills.
- Ability to work under pressure and multitask effectively.
- Excellent organizational and time-management skills.
- Knowledge of online learning platforms and basic technical troubleshooting.
- Passion for education and a desire to work with students from diverse backgrounds.
**Benefits**
Compatible Salary.
Incentives and Bonuses.
Monthly Commission.
Medical Insurance.
Learning & Development Opportunities
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