Operation Support Engineer vois
1 week ago
**Role purpose**:
Responsible to perform daily operations, on call duty activities, project activities, service optimization, deployment executions and service ramp up on the Global SharePoint collaboration platform. Services are deployed on complex corporate environments integrated with Local Platforms, Global Platforms and Platforms of suppliers.
Responsible for delivering within the relevant SLA-defined Key Performance Indicators (KPIs).
Recognise set-up dependencies, support troubleshooting and arbitrate between providers for issue handling. Strong focus on the technical coordination of the setup and implementation of deployments.
The activities for the transitioning of a solution/deployment to its launch include the coordination of the set-up, integration, configuration, trouble management and maintenance of the system.
**Key accountabilities and decision ownership**:
- Collaboration Domain Services Operation day-to-day tasks
- Collaboration services KPIs & SLA compliance
- Successful delivery of assigned project tasks
- Continual services improvement
**Core competencies, knowledge and experience**:
- IT services Operation & delivery (ITIL based)
- Service Support and troubleshooting
- Professional Business communication
**Must have technical / professional qualifications**:
**Education**:
- BSC in Engineering or Computer Science
Work Experience:
- Minimum 4 years IT working experience
Technical skills:
- Core Solutions of Microsoft SharePoint Server 2016 is Preferred
- MCSE: Server Infrastructure is Preferred
- MCITP: Database Administrator 2016 certificate is preferred
- IIS configuration and troubleshooting advanced level
- ITIL foundation
- Microsoft System Center suite (SCOM, SCCM, DPM, SCSM) is Preferred
- M365 identity and access management
- SharePoint for Office 365
- Microsoft Teams Administrator Associate
Personal skills:
- Excellent spoken and written English
- Interpersonal Skills
- Dedication, sense of ownership
- Ability to work in teams
- Excellent oral and written communication skills
- Must be team oriented
- Must have technical support experience via the phone and via direct customer facing
- Must have systems support experience, preferably in a large production environment
- Experience in working with professionals from other cultures
movewithus #_VOIS
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