Quality Control Specialist

2 weeks ago


مصر, Egypt Dimofinf Full time

Participates in the design of tickets & call monitoring formats and quality standards. -Uses the quality monitoring data management system to compile and track performance at team and individual level. -Fill and report all requirement assigned figure from the manager. -Deliver the needed feedback according to employee performance. -Execute all assigned action plans agreed with the manager. -Confirm that the audit procedures are properly carried out. -Perform Quality Control on standards including checklists.
- 2-3 years Customer Service Experience -Bachelor Degree a plus -Excellent verbal, written and interpersonal communication skills; -Outstanding customer service skills and dedication to providing exceptional customer care; -Must be self-motivator and self-starter; -Must be proficient with Microsoft Office (intermediate Word, basic Excel) -Skills to identify and analyze problems. -Excellent command of English (spoken & written)



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