Operations Manager

7 months ago


مصر, Egypt Rawaj - Human Capital Management Full time

Leverage your abilities and join the dynamic team of a leading company specializing in** a Fast Food restaurant industry in Saudi Arabia, Jeddah.**

**Job Context**:The Operations Manager plays a crucial role in overseeing the daily operations of the fast-food restaurant, ensuring efficient functioning, high-quality service, and adherence to company standards. This position involves managing various aspects of the restaurant's operations, including staff management, customer service, inventory control, and overall performance.

**Key Accountabilities**:

- Recruit, train, and supervise restaurant staff, including kitchen and service personnel.
- Schedule shifts and assign duties to ensure adequate coverage and smooth operation.
- Conduct performance evaluations and provide feedback to employees for continuous improvement.
- Address any staff-related issues or conflicts promptly and effectively.
- Ensure exceptional customer service standards are maintained at all times.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Implement strategies to enhance customer satisfaction and loyalty.
- Oversee day-to-day operations to ensure efficiency, productivity, and profitability.
- Monitor and manage inventory levels, including food supplies and equipment.
- Implement cost-control measures to optimize expenses while maintaining quality standards.
- Ensure compliance with health and safety regulations and company policies.
- Maintain high standards of food quality, presentation, and consistency.
- Monitor food preparation and service to ensure adherence to recipes and procedures.
- Conduct regular inspections to uphold cleanliness and sanitation standards.
- Prepare and manage budgets, including forecasting expenses and revenues.
- Analyze financial reports and performance metrics to identify areas for improvement.
- Implement strategies to maximize revenue and minimize costs while maintaining quality.
- Foster a positive work environment and promote teamwork among staff members.
- Collaborate with other managers and departments to achieve overall business objectives.
- Communicate effectively with employees, management, suppliers, and customers.

**Knowledge, Skills, and Experience**:
**We Are Looking For:
- Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
- Proven 10-15 years of experience in restaurant management, preferably in a fast-food or quick-service environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food safety regulations and best practices.

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