Customer Service Agent
7 months ago
**Responsibilities**:
- Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to company’s rules and regulations.
- Suggest solutions when a service malfunctions.
- Let customers or clients know about additional services.
- Suggest ways to improve the efficiency of the customer service process.
- Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way.
- Escalate queries and log complaints to the systems if needed.
- Keep records of the customer’s calls and communications.
- Communicate and coordinate with different departments efficiently as necessary.
- Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
- Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies.
- Communicate with the airlines/suppliers to get the needed waivers when needed.
- Handle any cases assigned by the Team Leader / Supervisor / Manager
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Bachelor’s Degree.
- Minimum of 0-2 years of work experience.
- Good knowledge of the Travel industry is a plus.
- Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus.
- Communication and Presentation skills.
- Excellent organizational and planning skills.
- Customer Orientation.
- Team Player
- Flexibility to work on rotational shifts.
- Advanced troubleshooting and multi-tasking skills.
- Problem-solving skills.
- Negotiation skills.
- Patience, compassion and empathy.
Compensation:
- Net Salary, 10K + Kpis
With us you will:
- Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
- Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
- Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
- Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
- Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
- Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
- Work from a spacious, modern, and well-equipped offices.
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