Tower Lead

2 weeks ago

مصر, Egypt Capgemini Full time

**As a Tower Lead, you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for ESM services.**

**Key Responsibilities**:

- **End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area.**:

- **Responsible for development of the tower solution related elements with support of Solution specialists and SMEs.**:

- **Ensures all client requirements within scope are analyzed and solutioned.**:

- **Works with other tower owners to align solutions.**:

- **Provides detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Lead & DA.**:

- **Identifies cost behaviors of cost lines and relationship to client unit pricing.**:

- **Works with other members of the team to align on common assumptions and to avoid gaps and overlaps.**:

- **Clearly articulates the basis of any subcontractor/supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing - works directly with subcontractor.**:

- **Solutions to the client SLA’s, and documents/agrees any exceptions from the standards.**:

- **Input to Solution Artefacts (Cost systems, RAIDE, Solution Approval pack etc.)**:

- **Reviews and inputs to the contract schedules, SoW, SLA etc.**:

- **Contributes to proposal writing - aligned to sales strategy, themes, scoring mechanism.**:

- **Supports Commercial Lead with Draft/mark-up of the schedules relating your part of the solution (SoW, SLA etc.)**:

- **Supports Solution Lead and contribute to the Sales to Delivery Handover (StDH).**:

- **Brings in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analyzing the client buying patterns, price points and third-party analyst views on the portfolio.**:

- **Good grasp on similar portfolios available in the market with the ability to analyze, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers).**

**Qualifications and Skills**:

- **Bachelor's degree in Computer Science, Information Technology, or a related field.**:

- **Outstanding English communication, both verbal and non-verbal.**:

- **An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical and process implementations.**:

- **Excellent at communicating solutions to both technical and non-technical audiences.**:

- **Analytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail.**:

- **3+ years of hands-on experience in IT Service Integration design, transition or operations processes.**:

- **3+ years of hands-on experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform.**:

- **Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)**:

- **Experience in Service Request Management and Fulfillment, Service Catalogue is a plus.**:

- **Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)**:

- **Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)**:

- **Experience in Service Asset Configuration Management.**:

- **Experience in Organizational Change Management.

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