Customer Service

7 months ago

مصر, Egypt Webhelp Full time

**Customer Service/Support**

**Location**
- Giza, Egypt***

Job Title:
Customer Service - Retail Vacancies

**Job Description**:
Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile

**In this role, you'll**:

- Become a product pro, mastering the ins and outs of the latest trends.
- Transform shopping woes into shopping wows Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
- Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
- Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.

**Essential Functions/Core Responsibilities**:

- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.

**Based on location and/or program, additional experience/skills may be required**
- **Job requirements may vary by country and will not contravene any local laws**

**Career Framework Role**:

- Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

**Location**:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Customer Service Specialist

    7 months ago

    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Customer Service

    7 months ago

    مصر, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...

  • Customer Service

    6 months ago

    مصر, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...

  • Customer Service

    6 months ago

    مصر, Egypt Mister Window Holding Corp Full time

    **Description** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, solving problems, and ensuring customer satisfaction.As a Customer Service Representative, you will play a huge role in maintaining positive...

  • Customer Services

    6 months ago

    مصر, Egypt Values Express Courier Company Full time

    Values Express courier urgent hiring for position of customer service representative work form home Must 1 to 2 year have pervious experiences in customer service representative Should speaking perfect in English writing and speaking Supports customers by providing helpful information, answering questions, and responding to complaints kindly please...

  • Customer Services

    6 months ago

    مصر, Egypt Values Express Courier Company Full time

    Urgent hiring for Female Customer Services position in egypt Work form home she must have previously expresses in customer services must English speaking and writing perfectly basic Salary form 4000 to 6000 kindly please contact 0547067910 -0501073271

  • Customer Services

    7 months ago

    مصر, Egypt Values Express Courier Company Full time

    Urgent hiring for Female Customer Services position in Egypt she must have previously expresses in customer services must English speaking and writing perfectly basic Salary form 4000 to 6000 kindly please contact 0547067910 -0501073271 Pay: E£4,000.00 - E£6,000.00 per month

  • Customer Service

    6 months ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 0-1 Department Customer Experience Solutions Career Level Position Location Cairo **Skills**: - customer service Requirements and responsibilities ***: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Acknowledging and resolving...

  • Customer Service

    7 months ago

    مصر, Egypt Jobzella.com Full time

    Job Description: - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Resolve product or service problems by clarifying the customer's complaint;...

  • Customer Service

    6 months ago

    مصر, Egypt Nok Human Capital Full time

    Customer Service for a US fitness account, location in Maadi Technology Park Rotational shifts **Salary**: From E£10,000.00 per month

  • Customer Service

    6 months ago

    مصر, Egypt Teleperformance Full time

    _Teleperformance is hiring full time, on-site Customer Service Agents to start immediately._ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - _Fluency in English is a MUST_ - _Required English level: B2 & C1_ - _Graduates and gap-year students can apply_ - **Specifications and Benefits**:_ - _9...

  • Customer Service

    8 months ago

    مصر, Egypt Sorriso Ezmerli Dental Studio Full time

    Position Summary: Receptionist is the image of us the first line of communication in our clinic Essential Job Functions: **Customer Service Duties** - Greeting and welcoming patients to the practice according to our protocol and training - Scheduling, rescheduling, or canceling appointments as needed. - Collect date from the patient and Assist patients to...

  • Customer Service

    6 months ago

    مصر, Egypt Teleperformance Full time

    _**Unlock endless possibilities for growth in your career!**_ - Teleperformance is hiring Customer Service Representatives to start immediately._ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a_ **MUST**_ - Required English level: B2 & C1_ - Graduates ONLY_ -...

  • Customer Service

    6 months ago

    مصر, Egypt Teleperformance Full time

    _**Unlock endless possibilities for growth in your career!**_ - Teleperformance is hiring Customer Service Representatives to start immediately._ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a_ **MUST**_ - Required English level: B2 & C1_ - Graduates ONLY_ -...

  • Customer Service Manager

    7 months ago

    مصر, Egypt Jobzella.com Full time

    Providing help and advice to customers using your organization's products or services; - Keeping accurate records of discussions or correspondence with customers;analyzing statistics or other data to determine the level of customer service your organization is providing. - Producing written information for customers, often involving use of computer...

  • Customer Service Director

    6 months ago

    مصر, Egypt Orange Full time

    Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

  • Customer Service

    6 months ago

    مصر, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring " Customer Service Representatives " - Excellent up to fluent English level - Excellent up to fluent French level - Flexible with rotational shifts - Salaries up to 18k - 2 days off ( rotational ) - Location Maadi - Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply **Salary**: E£9,200.00 -...

  • Customer Service Director

    6 months ago

    مصر, Egypt Orange Full time

    Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

  • Customer Service

    6 months ago

    مصر, Egypt MULTILINE INSURANCE AGENCY INC Full time

    **About us** **American Insurance Agency Based in New York.** **Company Description** We are an American Insurance Agency established in 1995. specializes in personal and commercial insurance. With a commitment to tailored coverage and exceptional service, we safeguard individuals and businesses, providing peace of mind through reliable and responsive...

  • Customer Service

    6 months ago

    مصر, Egypt Teleperformance Full time

    Teleperformance is now hiring Customer Service Representatives. **Requirements**: - Fluency in English is a must (B2-C1) - Residence in Cairo and Giza - Graduates, Gap-year students, dropouts, undergraduates or Foreigners Advantages: - Salary up to 11.400k NET - KPIs in Euros - Medical and social insurance up to 200k per year - Transportation...