IT Specialist

Job Purpose:
IT Support maintains the networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company ERP systems & Apps. Installs, and configures hardware and software, and solves technical problems.

**Job Description**:
(ERP System)
- First line support for all the corporate solutions (Odoo System)
- Monitor all the different modules to ensure service availability
- Follow up and supervise all projects implementations
- Interface with Infrastructure and Operations team to communicate and fulfill all the company requirements
- Maintain good relationships with vendors and Internal teams across the group.
- Monitor the company solutions to ensure service availability 24/7
- Record and track incidents, complaints, or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Support deployment of process enhancements by working with business and data collection and training key users on new functionality.
- Perform testing of solutions delivered to the development team to address process improvements with business process owners and coordinate with the development team for issue resolution.
- Provide end user trainings for new changes and required optional enhancements
- Full responsibility for reporting and dashboards

(Help Desk)
- Manage the contract with third parties (IT related).

Job Requirements
- Bachelor's degree, Computer science is preferred. ( MBA is a plus )
- Odoo Application Experience is Mandatory
- Experience in the same position 4:6 years
- Open for all nationalities
- Age not more than 34

**Experience**:

- Odoo: 4 years (preferred)

Willingness to travel:

- 50% (preferred)