Support Engineer General Logistics

3 days ago


مصر, Egypt SAP Full time

**Requisition ID**: 320335
**Work Area**: Customer Service and Support
**Expected Travel**: 0 - 70%
**Career Status**: Professional

COMPANY DESCRIPTION
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

**Purpose and Objective of Job**:
SAP Egypt CoE, seeks a Support Engineer responsible to understand and proceed on the new business models and operational challenges of Premium Engagement & Enterprise Support Customers.

**Expectations and tasks of the job**:
Be actively involved in the preparation, explore, realization and Go Live of customer implementation projects
Demonstrate the ability to plan, run, and manage Activate workshops/meetings with internal and external clients
Gain expertise in S4HANA SD and Hybris.
Gain expertise in different SAP industry solutions.
Providing a creative source of ideas/solutions to address problems
Delivering billable components that meets a customer’s needs
Minimum of 10 years Domain experience, with a minimum of 6 years of SAP SD experience
Minimum 8 full life cycle SAP implementations.
Good knowledge in SAP MM or Hybris.
SD certification is highly desirable.
Good knowledge of SAP logistic processes (and processes integration).
IS-Retail solution and retail or IS Oil and Gas business knowledge is a plus
Knowledge on S4HANA Transportation Management and Extended Warehouse is a plus
Knowledge on SAP IBP is a plus
Knowledge on S4HANA Cloud is a plus.
Well-developed customer focus
Good Presentation and communication skills
Good command on English language (Portuguese is a plus)
Ready to travel for assignments (short term and long term)

**Main Tasks and Duties**:
Identifies top issues in key account engagements
Perform analysis of system landscape and technical issues
Delivery Onsite & Remote services for Premium Engagements, Enterprise Support and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services
Actively provides customer feedback to development based on delivery
Ensures that services and documentation are available and up-to-date for the respective area of expertise
Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas

**Additional tasks**:
Participates in internal projects driven by internal requirements
Participates in Backoffice and de-escalation support activities

**Education and Qualifications/Skills and Competencies**:
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field of study
Exceptional written and spoken communication skills in English and Arabic.
Strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
fixable with high change agility
Proven problem-solving skills and strong work ethic are required

**Work Experience**:
Experience must to be within 3-5 years with at least two modules for SAP logistics (SD-MM-PM-CS-FM-PP-QM)

We are SAP

Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Requisition ID**: 320335 | Work Area: Customer Service and Support | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time |



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