Chief Butler

**Chief Butler**

What is it like to partner with MGM Health and Wellness

**Why partner with MGM Health and Wellness**
- Because your work will have a great impact on the world
- Because we genuinely care about our partners and guests, as well as the community and the planet.
- We live our values and act in accordance with them.
- At MGM Wellness you will belong to a multicultural and internationally renowned experts
- You will be part of a leading brand in the process of expansion, and we are proud to be a growing international company.
- We invest in the health and wellbeing of our partners.
- We support you so that you live your vocation with passion, reaching the best version of yourself.
- We bet on the development of your professional career.
- We celebrate achievements and take happiness seriously.
- Healthy food for talents... made by our chefs.
- MGM Wellness Partnership Bonus
- Offices in the same facilities

**Chief Butler**

**About the position**:
Chief Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team - comprised of Butlers and Butler Valets - and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.

**Responsibilities**:

- Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.
- Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirements.
- Manages VIP guests’ schedules as appropriate to support potential needs.
- Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.
- Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
- Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.
- Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.
- Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.
- Serves as a role model to demonstrate appropriate behaviors and sets the bar for the execution of butler services through training and mentorship.
- Continuously strives with the team to provide the bespoke and uncompromising services.
- Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).
- Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
- Guest Relations
- Sets the standard and tone for how Butler team members drive guest relations.
- Coaches team members to recognize and build rapport with guests.
- Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.
- Verifies Butler teams manage guests’ schedules to anticipate potential needs.
- Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.
- Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
- Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED