General Manager- Hospitality and Tourism
5 months ago
Leverage your abilities and join the dynamic team of a leading organization within the Hospitality and Tourism industry in Makkah, Saudi Arabia.
**Job Context**:Working as a** **General Manager entails overseeing the daily operations of the hotel as well as providing a strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and efficient running of the business.
**Key Accountabilities**:
- Oversee the operational functions of the hotel
- Ensure full compliance with the hotel operating controls, SOP’s, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handling complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget, marketing & sales plan, and capital budget.
- Manage the profitability of the hotel, ensuring revenue and guest satisfaction targets are met.
- Deliver hotel budget goals and set other short
- and long-term strategic goals.
- Develop improvement plans and carry out costs savings.
- Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for rooms, food & beverage, admin & general, on target and accurate.
- Prepare a monthly financial report for the owners and stockholders.
- Coordinate with HODs for the execution of all activities and functions.
- Oversee and manage all departments and work closely with department heads on a daily basis.
**Knowledge, Skills, and Experience**:
**We Are Looking For:
- Bachelor’s degree in Hotel Administration, Business Administration, or any relevant field.
- A minimum of 10 years of experience in hotel management or similar role.
- Familiarity with data entry tools and best practices in hotel management.
- Extroverted character with excellent interpersonal, management, and leadership abilities.
- English proficiency; being multilingual is advantageous.
- Knowledge of all applicable rules and regulations as well as best practices for hotel administration.
- Familiarity with Microsoft Office, PMS, or hotel management software is preferred.
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