Spa Manager

3 weeks ago

Luxor, Egypt Hilton Egypt Full time
  • Manage overall operations of the spa
  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
  • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
  • Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
  • Manage customer feedback effectively to ensure continuous service and programme improvement
  • Instill brand values and standards to maintain quality on a daily basis
  • Liaise with other hotel departments
  • Ensure customers and guests receive friendly and consistent personalised service from all team members
  • Respond to audits to ensure continual improvement is achieved
  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests