Assistant Reservations Manager

1 month ago


Cairo, Egypt IHG Hotels & Resorts Full time
  • Responsible for the allocation of daily tasks to Reservations staff.
  • Review reservation booked daily along with daily arrival report and follow up tentative bookings and update reservation status
  • Ensuring groups business are entered on the system properly, and provide guidance and support to the Groups Coordinator if needed.
  • Participate in Yield or Revenue Management meetings, offering operational system information.
  • Ensure the hotel ranking and scores on all OTAs is at the optimum level.
  • Ensuring all signed contracted rates and allotments communicated from the Sales team are updated on the system and kept in record
  • Complete records and reports in regard to room availability and guest room commitments.
  • Ensure inventory is effectively managed and displayed both through Concerto System and Opera.
  • Prepare revenue related reports when requested by management.
  • Proceed with tasks to enhance the direct channels performance when requested by management
  • Ensure Brand Standards are always applied within the Reservations Department.
  • Ensure high standards of service levels providing quality control checks on reservation.
  • Maintain briefing on a daily basis with the reservations agents.


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